Jan Blevins
Ashland,KY
Summary
Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Manager Branch Networks
Ashland Credit Union
03.2022 - Current
- Maintain and coordinate operations for all branch locations.
- Coach branch sales and service supervisors with positive motivational techniques to ensure members are provided professional interactions for both for deposit and loan related needs.
- Reponsible for hiring, onboarding and coordinating appropriate training for each new employee.
- Assessed employee performance and developed improvement plans.
- Provide leadership to branch locations by coaching, leading and holding branch supervisors accountable for meeting deadlines and following established policies and procedures.
- Analyze monthly branch network profitability reports and work with each branch supervisor to adjust behavioral strategy approaches to align with the financial growth objectives of ACU’s senior leadership and Board.
- Work with marketing for product growth opportunities related to deposits and loan portfolio growth.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Work with peer management to maintain regulatory compliance and mitigate risk for the Credit Union. Conduct quarterly cash audits for all branch locations and weekly audits to ensure dual control and required cash logs are being maintained.
Member Service Manager
Ashland Credit Union
04.2012 - 03.2022
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
IT Analyst
Ashland Credit Union
02.2000 - 04.2012
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
Education
MBA -
University of Phoenix
Tempe, AZ03.2024
BBA - Business Administration And Management
University of Phoenix
Tempe, AZ2011
Skills
- High Net Worth Individuals Marketing
- Cost and Budget Analysis
- Data Integrity Implementation
- Verbal Communication
Certification
CUCE - Certified Compliance Expert
Timeline
Sr. Manager Branch Networks
Ashland Credit Union
03.2022 - Current
Member Service Manager
Ashland Credit Union
04.2012 - 03.2022
IT Analyst
Ashland Credit Union
02.2000 - 04.2012
MBA -
University of Phoenix
BBA - Business Administration And Management
University of Phoenix
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