Jan Chavez
Landisville,PA
Summary
Driven Pharmacy Technician with 8+ years of experience and success in working within fast-paced retail pharmacy setting. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Strong interest and skill with immunizations and proper way to administer vaccines.
Excited to bring talent and record of excellence in customer service to growing pharmacy. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician and Licensed Immuniz
CVS Pharmacy
Landisville, PA
09.2015 - 11.2024
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Collaborated with healthcare team members to manage high-volume vaccination clinics, resulting in smooth operations and minimal wait times.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
- Demonstrated excellent communication skills when interacting with diverse patient populations, fostering trust and alleviating anxiety regarding the vaccination process.
Operations Manager
EHD Advisory Services Inc.
Lancaster, PA
12.2005 - 08.2015
- Increased client satisfaction by effectively managing brokerage operations and addressing customer concerns.
- Improved operational efficiency with the development of new policies and procedures for brokerage staff.
- Managed risk exposure by implementing robust compliance measures and adhering to industry regulations.
- Enhanced client retention rates through timely resolution of issues and proactive relationship management efforts.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Shift Supervisor
CVS Pharmacy
Landisville, PA
09.1995 - 08.2012
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Collaborated with healthcare team members to manage high-volume vaccination clinics, resulting in smooth operations and minimal wait times.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
- Demonstrated excellent communication skills when interacting with diverse patient populations, fostering trust and alleviating anxiety regarding the vaccination process.
Education
Associate Of Business Administration - Marketing
Central Penn College
Summerdale, PA05.1998
Skills
- Pharmacist Support
- Advanced Math Skills
- Problem-Solving Skills
- Prescription Management
- Patient Confidentiality
- Drug Storage Procedures
- Filling Prescriptions
- Insurance Billing
- Drug Classification Knowledge
- Effective Communication
Certification
- CPhT - Certified Pharmacy Technician - certification valid until 3(30/2025
- CPR - certification valid until 3/29/2025
Timeline
Certified Pharmacy Technician and Licensed Immuniz
CVS Pharmacy
09.2015 - 11.2024
Operations Manager
EHD Advisory Services Inc.
12.2005 - 08.2015
Shift Supervisor
CVS Pharmacy
09.1995 - 08.2012
Associate Of Business Administration - Marketing
Central Penn College