Jan Cruz

• Started as an Account Executive in Sales, daily duties included: cold calling, onboarding new clients, product presentations and webinars, attended conventions and acted as company Liaison.
• Managed over 100 client accounts, totaling over $1.3 Million in
  revenue per month.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Educated clients on new products or services to increase customer engagement with brand.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Managed a retail clothing company with 15+ employees, monitor cash register count for accuracy, merchandising and processing new shipment, daily

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Self-motivated, with strong sense of personal responsibility.
• Served as Section Chief, Postal Chief, Legal Chief
• Directly led team that conducted numerous convoys in support of our unit's Forward Operating Bases.
• Established new Protocols for unit in Camp Fallujah and Camp Ramadi to ensure that all Registered/Top Secret mail were accounted for.