Jan Jedvaj
Zagreb
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 years of progressive IT experience. Seasoned System Administrator with 3-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Activation for Local Network Investments
HRVATSKI TELEKOM D.d
11.2022 - 02.2024
- Contributed to overall network design strategy discussions, offering valuable input from an operator perspective.
- Supported cross-functional teams during major infrastructure upgrade initiatives as a subject matter expert on nodal networking systems.
- Improved response times by creating efficient escalation processes for high-priority incidents involving critical systems or services.
- Collaborated with team members to effectively manage complex networking projects, achieving timely completion.
Sales Advisor
Lacoste Boutique
02.2023 - 03.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Administration Assistant
Ericsson Nikola Tesla
08.2022 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Recorded expenses and maintained accounting records.
Sales Advisor
Lacoste Boutique
05.2022 - 07.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Education
Student - Programming Engineering
Sveučilište Algebra
Zagreb06.2026
High School Diploma -
Electrotechnical School
Zagreb, Croatia05.2022
Skills
- Network Troubleshooting
- IP Addressing
- VPN Configuration
- Network configuration
- Routing Protocols
- Network Security
- Hardware Installation
- Wireless Networking
- LAN and WAN Infrastructure
- Quality of Service
- Quick Learner
- Attention to Detail
- Team Collaboration
- Decision-Making
- Self Motivation
- Programming languages: C, C, C#, html/css, java, javascript
- New Technology Integration
- Software Management
- IPv6 technologies
Languages
Croatian
Native language
English
Advanced
C1
Spanish
Elementary
A2
German
Beginner
A1
Timeline
Sales Advisor
Lacoste Boutique
02.2023 - 03.2023
Activation for Local Network Investments
HRVATSKI TELEKOM D.d
11.2022 - 02.2024
Administration Assistant
Ericsson Nikola Tesla
08.2022 - 10.2022
Sales Advisor
Lacoste Boutique
05.2022 - 07.2022
Student - Programming Engineering
Sveučilište Algebra
High School Diploma -
Electrotechnical School