Jan Marino
Pittsburgh,PA
Summary
Results-driven Family Service Counselor with strong expertise in customer service, consultative sales, and contract preparation. Skilled at building trusting relationships with families while guiding them through important planning decisions with empathy and professionalism. Proven ability to manage time effectively and deliver results, generating $1.3 million in sales during the first year. Dedicated to providing compassionate service while consistently exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Family Service Counselor
Everstory Partners
Pittsburgh, PA
09.2024 - Current
- Provided compassionate support to families navigating end-of-life decisions.
- Facilitated funeral arrangements in accordance with family preferences and cultural traditions.
- Collaborated with healthcare professionals to coordinate aftercare services for grieving families.
- Educated families on available options for memorialization and service personalization.
Interim General Manager
Barnes & Noble at Bucknell University
Lewisburg, PA
03.2016 - 09.2024
- Directly responsible for driving all areas of the business and for leading teams to deliver results:
- Oversight of store departments with a sales budget of $4.5 million
- Working with the Regional Manager to find sales increase opportunities and improve day to day operations
- Continuing to build strong relationships with campus partners, vendors and home office partners
- Delegate tasks and follow up with department managers and staff
- Scheduling for staff
- Oversight of the store community outreach efforts
- Provide and train booksellers in excellent customer service
- Completing and delivering yearly staff reviews
- Analyzing daily/weekly/monthly P&L and Gross Margin reports
- Complete staff weekly payroll
- Interviewing and hiring for all departments
- Provide bookseller coaching/counseling and yearly reviews
- Buying for the General Merchandise department (Insignia clothing and gifts, school supplies, computer hardware, greeting cards & frames)
General Merchandise Manager
Barnes & Noble at Bucknell University
Lewisburg, PA
06.2015 - 03.2016
- Directly responsible for operations of the general merchandise department including:
- Oversight of store department with a sales budget of $2.5 million
- Order, stock, price and maintain merchandise.
- Fostering a strong working relationship with campus partners, home office partners and vendors.
- Develop marketing strategies to increase general merchandise revenue.
- Run reports and perform various nighttime closing procedures
- Interviewing/Hiring for all departments
- Onboarding of new employees
- Campus Outreach
- Provide excellent customer service
- Acts as the manager on duty in the absence of the store manager
- Process all of the store’s accounts payable
- Reconcile daily cash flow and daily deposit
- Responsible for all off-site athletic sales.
- Maintain website
Café Manager
Barnes & Noble at Bucknell University
Lewisburg, PA
03.2013 - 06.2015
- Directly responsible for operations of the café including:
- Oversight of store department with a sales budget of $350k
- Order, stock, price and maintain merchandise in café
- Develop marketing strategies to increase café revenue
- Run nightly sales reports and perform various nightly closing procedures
- Interviewing/Hiring for all departments
- Train new café employees
- Campus Outreach
- Provide excellent customer service
- Acts as the manager on duty in the absence of the store manager or assistant manager
- Process all of the store’s accounts payable
- Reconcile daily cash flow and daily deposit
Supervisor (Operations)
Barnes & Noble at Bucknell University
Lewisburg, PA
09.2010 - 03.2013
- Directly responsible for operations of store including:
- Perform various opening duties; cash handling, daily sales
- Responsible for being the closing manager Monday through Friday.
- Process accounts payable
- Reconcile daily cash flow and daily deposit
- Supervise store employees in all departments
- Oversee merchandising sales and returns
- Run nightly sales reports and perform various nightly closing procedures
Education
High School Diploma - Business
Bayonne High School
Bayonne, NJSkills
Demonstrated proficiency in PeopleSoft, Intrepid, TextAid, Bookmaster, CMA, POS, RAS, Microsoft Word, and Excel
Timeline
Family Service Counselor
Everstory Partners
09.2024 - Current
Interim General Manager
Barnes & Noble at Bucknell University
03.2016 - 09.2024
General Merchandise Manager
Barnes & Noble at Bucknell University
06.2015 - 03.2016
Café Manager
Barnes & Noble at Bucknell University
03.2013 - 06.2015
Supervisor (Operations)
Barnes & Noble at Bucknell University
09.2010 - 03.2013
High School Diploma - Business
Bayonne High School