Janesta Harris-Pope
Hollywood,FL
Summary
Skilled in relationship building and staff training, fostering a motivated team that consistently delivers exceptional service and drives sales growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Bakery Manager
Publix
Broward County
07.2020 - 03.2026
- Ordering and maintaining quarterly inventory.
- Supervised daily operations to ensure efficient workflow and product quality.
- Trained staff on baking techniques, safety protocols, and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and maintained positive relationships with suppliers for timely ingredient delivery.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
Customer Service Manager
Publix
Broward County
05.2009 - 06.2020
- Process weekly payroll cycle ensure employees are accurately paid. Core duties, including verifying timecards and calculating
- Performing Daily Cash audits, managing daily register operations, and overseeing money services,
- Assisted team in providing outstanding customer service experiences that increased overall satisfaction.
- Supported staff development through training programs aimed at enhancing product knowledge and service skills.
- Helped implement scheduling processes to improve staff coverage during busy periods.
- Reviewed customer feedback to pinpoint areas for service improvement and operational enhancements.
Administrative Coordinator
Publix
Broward County
11.2005 - 04.2009
- Weekly payroll audits and processing payroll for about 80 to 100 associates.
- Coordinated scheduling.
- Hiring process and submitting new hire documentations.
- Managed correspondence and communication across departments.
- Streamlined document management processes to enhance efficiency.
- Assisted in onboarding new employees, providing training support.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
Price Scan Clerk
Publix
Broward County
08.2004 - 10.2005
- Operated scanning equipment to accurately process incoming and outgoing merchandise
- Maintained organized inventory records using digital tracking systems
- Assisted in training new staff on scanning procedures and safety protocols
- Ensured compliance with safety standards while handling products
Education
High School Diploma -
South Broward High
Hollywood, FLNo Degree - Business Administration And Management
Broward College
Fort Lauderdale, FLSkills
- Ordering and maintaining inventory
- Payroll Processing
- New Hire development
- Employee scheduling
- Food management experience
- Decision-making
- Customer service management
- Handling complaints
- Critical thinking
- Relationship building
- Administrative documentation
- Analyzing profitability
Timeline
Bakery Manager
Publix
07.2020 - 03.2026
Customer Service Manager
Publix
05.2009 - 06.2020
Administrative Coordinator
Publix
11.2005 - 04.2009
Price Scan Clerk
Publix
08.2004 - 10.2005
High School Diploma -
South Broward High
No Degree - Business Administration And Management
Broward College