Jan Stagner
Savannah,MO
Summary
Dynamic Senior Property Claims Adjuster with AFICS, skilled in complex claims handling and conflict resolution. Achieved significant cost savings through effective negotiations while enhancing customer satisfaction. Proven ability to mentor teams and streamline processes, ensuring timely claim resolutions and maintaining high accuracy in property damage assessments.
Experienced with property claims management. Utilizes thorough investigation techniques and effective negotiation strategies. Knowledge of industry standards and regulatory compliance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Property Claims Adjuster
AFICS
09.2006 - Current
- Effectively managed disputes between policyholders and the company, mediating resolutions that ultimately preserved positive client relationships while protecting company interests.
- Achieved cost savings for the company through skilled negotiation with contractors, resulting in fair settlement amounts that satisfied both parties involved.
- Conducted site visits to accurately assess property damage, utilizing strong attention to detail when documenting findings for claim evaluations.
- Provided consistent quality service by adhering to established guidelines and procedures when processing property insurance claims.
- Handled catastrophe claims efficiently, assisting affected communities by quickly assessing damages and processing claims after natural disasters.
- Streamlined internal processes within the Claims department, implementing improved workflows that led to increased productivity among team members.
- Managed large caseloads, prioritizing tasks to ensure timely completion of all assigned claims while maintaining a high level of accuracy.
- Mentored junior adjusters, providing support and guidance as they navigated the complexities of property claims adjusting.
- Developed strong relationships with contractors, ensuring high-quality workmanship during repair and restoration projects.
- Maintained high levels of accuracy in claim evaluations by staying current on changes to insurance coverages, industry regulations, and local building codes.
- Collaborated with legal teams to defend company interests in litigation, minimizing financial losses stemming from disputed claims.
- Assisted in developing training materials for new adjusters, sharing expertise to improve overall team performance in handling complex property claims.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear explanations of policy coverages.
- Improved claim resolution times by conducting efficient investigations and accurate assessments of property damages.
- Reduced company liability risks with thorough investigations and detailed documentation of property claims.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues.
- Negotiated Appraisal settlement agreements to resolve disputes.
- Handled appraisal claims for several departments
John Glenn Elementary Volunteer
John Glenn Volunteer
08.1998 - 05.2010
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Associate of Science - General Studies
Highland Community College
Highland, KS05-2012
Skills
- Fraud detection proficiency
- Conflict resolution techniques
- Property damage assessment
- Complex claims handling
- Policy interpretation
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
Accomplishments
- Collaborated with team of 3 in the development of appraisals to become cohesive on the appraisal handling.
- Assisted in starting an appraisal team to handle appraisals throughout the CAT department.
Certification
- Licensed adjuster - Property/Casualty
Timeline
Senior Property Claims Adjuster
AFICS
09.2006 - Current
John Glenn Elementary Volunteer
John Glenn Volunteer
08.1998 - 05.2010
Associate of Science - General Studies
Highland Community College
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