Summary
Overview
Work History
Education
Skills
Timeline
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Jan Stokes

University City,MO

Summary

Results-driven professional seeking position as Innovation Analyst. Skilled in working under pressure and adapting to new situations to best meet or exceed technology and business objectives. Advanced knowledge and experience in commercial real estate and technology industry best practices and trends. Recognized for producing project results and a direct communication style. Flexible working on diverse project types with focus and attention to the specific needs of different assignments.

Seasoned collaborator experienced in meeting needs, improving processes and fine-turning requirements to reach project goals. Diligent worker with strong task prioritization skills. Successful at leading teams to boost performance with attention to shifting business needs and priorities.

Effective engagement with colleagues, vendors and contractors to create long-term relationships.

Overview

51
51
years of professional experience

Work History

Technology Solutions Manager

Cushman & Wakefield
St. Louis, United States
04.2018 - Current
  • Maintained deep technical background knowledge in [Product or Service] parameters in order to facilitate authoritative communications with customers and internal stakeholders.
  • Served as primary evangelist for [Company] services, interfacing with [Job title] to promote adoption among [Type] companies.
  • Collaborated with product engineering teams to implement requested features and address weaknesses in [Software].
  • Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Coordinated [Type] projects, defined scope, and managed milestones.

Business Analyst

Cushman & Wakefield
St. Louis, United States
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Researched competitors to build report of rising trends in [Type] markets.
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
  • Developed and controlled execution of reporting and analytics for multiple operations departments.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Advised senior managers on policy strategies for reducing liability and preventing losses.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Collaborated on implementation of collection strategies with collections, risk and fraud teams.
  • Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
  • Kept operations in compliance with OSHA, state and federal regulations through regular safety inspections and hazards management strategies.
  • Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
  • Taught employees how to control risks at front line.
  • Executed [Type] roadmap to achieve risk maturity milestones across organizational levels.
  • Designed and monitored underwriting scorecards and related predictability.
  • Handled [Type] claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control [Type] risks.

Digital Marketing Manager

Cassidy Turley / DTZ
07.2010 - Current
  • Directed successful search engine marketing campaign that used solid linking, technical and keyword research tactics.
  • Monitored and evaluated website analytics to identify issues and make forward-thinking adjustments to maintain targets.
  • Discussed SEO needs and optimized strategies for company website.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Provided weekly updates on digital marketing campaigns to National Marketing Director, discussing strategic initiatives and methods for improvement.
  • Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Managed social media accounts for [Number] clients, generating interest for existing and upcoming product or service releases.
  • Tracked innovations in social media and worked with key functional groups to adopt emerging technology.
  • Monitored return on investment of online and social media marketing efforts.
  • Managed team of [Number] direct reports engaged in ongoing product optimization, account management and ad placement on company website.
  • Utilized techniques such as cold calling, networking and prospecting to develop new leads.
  • Provided digital marketing solutions to [Type] businesses.
  • Verified client messages were answered within [Number] hours to establish quick and effective issue resolution.
  • Maintained expert-level skills in digital platforms such as [Type] and [Type] platforms.
  • Outlined omnichannel channel goals across brands and digital platforms for store systems, web, mobile and marketing systems.

Email Marketing Specialist

Colliers Turley Martin Tucker
St. Louis, United States
07.2008 - Current
  • Created customized marketing materials to increase product awareness.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Collaborated with product development team to effectively modernize and update promotions.

Marketing Manager

Turley Martin Tucker
07.2001 - Current
  • Created company brand messaging, collateral materials, customer and internal events.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.

Investment Sales Support Specialist

Turley Martin Company
St. Louis, United States
1994 - Current
  • Hired to elevate the process and appeal of traditional Investment Sales Offering Packages
  • Applied creative expertise to present marketing concepts.
  • Built corporate brands by designing cohesive looks between elements.
  • Created digital image files for use in digital and traditional printing methods.
  • Pursued business development opportunities and fostered positive relationships with [Type] clients through engaging presentations.

Business Development Writer

Sverdrup Engineering Services
St. Louis , Missouri
1989 - 1994
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Organized material to research and complete writing tasks.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Conducted research, gathered information from multiple sources and presented results.

Education

Master of Education - Counseling

University of Missouri - St Louis
St Louis, MO
05.1999

Bachelor of Journalism - Journalism

University of Missouri
Columbia
05.1988

Skills

  • Customer Communication
  • Business Requirements and Requirements Analysis
  • Recommendations for Action
  • Presentations and Decks
  • Independence and Initiative
  • Integrity and Dependability
  • Client Meetings
  • User Expectations
  • Functional Improvements
  • Stakeholder Feedback
  • Emerging Technology Tracking
  • User Acceptance Testing (UAT)
  • Proficiency in Atlassian JIRA, PowerBI, Adobe Creative Suite
  • Technology due diligence

Timeline

Technology Solutions Manager

Cushman & Wakefield
04.2018 - Current

Digital Marketing Manager

Cassidy Turley / DTZ
07.2010 - Current

Email Marketing Specialist

Colliers Turley Martin Tucker
07.2008 - Current

Marketing Manager

Turley Martin Tucker
07.2001 - Current

Business Analyst

Cushman & Wakefield

Investment Sales Support Specialist

Turley Martin Company
1994 - Current

Business Development Writer

Sverdrup Engineering Services
1989 - 1994

Master of Education - Counseling

University of Missouri - St Louis

Bachelor of Journalism - Journalism

University of Missouri

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Jan Stokes