Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jan Thurber

Owatonna,Minnesota

Summary

Professional with experience maintaining attendance records in school setting. Accurately recorded student attendance information, verified excuse notes, and issued tardy slips to students. Worked closely with school administrators to identify and address attendance issues. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

40
40
years of professional experience

Work History

Attendance Secretary

ISD 761
Owatonna, MN
08.2004 - 01.2022
  • Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
  • Assisted with the coordination of substitute teachers when needed due to teacher absences.
  • Assisted with scheduling meetings between administrators, counselors, teachers, and parents and guardians as necessary to discuss a student's attendance issues.
  • Provided detailed reports to faculty members regarding student attendance in their classes.
  • Reviewed student records regularly to ensure accuracy of information related to attendance.
  • Issued admit slips for students after absence or late arrival.
  • Answered office phone and greeted visitors to assist callers or screen individuals entering school.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Handled incoming calls and directed callers to appropriate department or employee.

Customer Service Representative / Telemarketing

Jostens
Owatonna, MN
08.1981 - 11.1999
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Collected deposits or payments and arranged for billing.

Education

Some College (No Degree) - Telemarketing / Customer Service / Sales

Riverland
Owatonna, MN

Skills

  • Calendar Management
  • Strong Organization
  • Scheduling appointments
  • Microsoft Office expertise
  • Proofreading documents
  • Mail Management
  • File Maintenance
  • Report Generation
  • Student Supervision
  • Sensitive material handling
  • Data Entry
  • Attendance Tracking
  • Administrative Support

Accomplishments

  • Customer Service / Sales Certificate
  • Exceeded Sales quota

Timeline

Attendance Secretary

ISD 761
08.2004 - 01.2022

Customer Service Representative / Telemarketing

Jostens
08.1981 - 11.1999

Some College (No Degree) - Telemarketing / Customer Service / Sales

Riverland

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Jan Thurber