Jan Treptow
Westmont,IL
Summary
Passionate Telephone Triage Nurse with 44 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Triage Nurse
VITAS Healthcare
10.2023 - 04.2024
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Worked with multiple computer programs. This included Word, Excel, E3, and other VITAS programs.
Manager for Utilization Review
Chicago Health System
04.2015 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Director of Nursing
Stellar Home Health Care
01.2012 - 05.2015
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
Case Manager
Aetna
02.2007 - 12.2012
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Education
Associate of Science - Nursing
College of Lake County
Grayslake, ILBachelor of Nursing - Nursing
Alverno
Milwaukee, WISkills
- Triage
- Direct Patient Care
- Clinical judgment
- Compassionate Care
- Quality Improvement
- Telephonic Hospice Triage and Case Management
- Multiple computer programs
- Certified in CPR/AED
- Strong Clinical Judgment
- Computer generated Medications
Certification
- Certified Case Manager, Aetna, Chicago Healthsystem - Throughout my entire nursing career
- CPR throughout my nursing career
Timeline
Triage Nurse
VITAS Healthcare
10.2023 - 04.2024
Manager for Utilization Review
Chicago Health System
04.2015 - 01.2019
Director of Nursing
Stellar Home Health Care
01.2012 - 05.2015
Case Manager
Aetna
02.2007 - 12.2012
Associate of Science - Nursing
College of Lake County
Bachelor of Nursing - Nursing
Alverno