Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

JAN VOSSLER

Palm Desert

Summary

Dynamic professional with extensive experience in destination services and customer support at Eventis DMC. Proven expertise in logistics management and baggage handling, enhancing operational efficiency. Recognized for exceptional communication skills and a commitment to delivering outstanding service, ensuring a seamless travel experience for high-value clients.

Overview

40
40
years of professional experience

Work History

Destination Services

Eventis DMC
Palm Desert
09.2014 - Current
  • Executed all aspects of Destination Service, including airport meet and greet and transportation arrangements.
  • Provided local expertise during tours and planned activities for guests.
  • Assisted with registration and activity sign-up at hospitality desk, delivering essential information.

Ticket, Lobby and Ramp Agent

United Airlines
Las Vegas
01.2013 - 01.2014
  • Assisted customers with check in and ticketing, specializing in first class and high value customers.
  • Also worked on the ramp, loading and unloading luggage and cargo.
  • Duties included weight and balance, communication with flight crews and scan tracking.

Cross Utilized Agent

Skywest Airlines
Palm Springs
05.2001 - 08.2013
  • Duties included ticketing, gate function, ramp and baggage service on both United and Delta's reservation systems.
  • Was a designated CRO (Complaint Resolution Officer) and a baggage service expert dealing with claim settlement and follow-up.
  • Also tracked station baggage performance and developed a plan to better efficiency.

Cross Utilized Agent

United Airlines
Palm Springs
07.1985 - 07.2001
  • Mastered the United Reservations system and worked as a training agent.
  • Did ticketing, gate, ramp and baggage service, usually all in the same day.

Education

Associate of Arts - Fashion Merchandising

North Dakota State University
Fargo, ND

Skills

  • Destination services and travel coordination
  • Customer service and support
  • Logistics management
  • Baggage handling
  • Communication skills

Hobbies and Interests

  • Photography
  • Inline Skating
  • Hiking
  • Cooking
  • Travel

Timeline

Destination Services

Eventis DMC
09.2014 - Current

Ticket, Lobby and Ramp Agent

United Airlines
01.2013 - 01.2014

Cross Utilized Agent

Skywest Airlines
05.2001 - 08.2013

Cross Utilized Agent

United Airlines
07.1985 - 07.2001

Associate of Arts - Fashion Merchandising

North Dakota State University

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