Jana Adams
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
53
53
years of professional experience
Work History
Insurance Agency Owner
Farmers Insurance Group Of Companies
09.1993 - 12.2023
- Oversaw business budget planning and administration, accounting functions, purchasing, and monthly payroll to handle financial needs.
- Prepared bank deposits and handled business sales.
- P&C and Life licensed and primary producer of auto, home, life and commercial insurance.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
District Training and Administrative Assistant
DM - Farmers Insurance Group Of Companies
08.1986 - 10.1993
- Delivered day-to-day administrative support for district manager and agents.
- Maintained communications between agency managers and district office.
- Processed company memos and distributed to agents.
- Transcribed and composed letters, memos and reports.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaison between district manager and agents and maintained effective lines of communication.
- Performed physical agency audits.
Receptionist
Vance Employment Agency
01.1973 - 01.1975
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted Kelley Services with employee placement.
Drivers License Dept. Clerk
Texas Department Of Public Safety
01.1973 - 01.1975
- Interacted with customers by phone, email, or in-person to provide information and process drivers license applications and renewals.
- Assisted patrolmen with organizing license testing.
Accountant and Purchasing Manager Secretary
Western National Life Insurance Corporation
01.1971 - 01.1973
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Completed monthly profit and loss performance reports.
Education
Insurance Licensing Continuing Education Courses
Amarillo, TXHigh School Diploma -
Tascosa High School
Amarillo, TXSkills
- Public Speaking
- Issue Resolution
- Customer Support
- Professional Networking
- Articulate Communication
- Product Knowledge
- Customer Relations
- Attention to Detail
- Clientele Management
Timeline
Insurance Agency Owner
Farmers Insurance Group Of Companies
09.1993 - 12.2023
District Training and Administrative Assistant
DM - Farmers Insurance Group Of Companies
08.1986 - 10.1993
Receptionist
Vance Employment Agency
01.1973 - 01.1975
Drivers License Dept. Clerk
Texas Department Of Public Safety
01.1973 - 01.1975
Accountant and Purchasing Manager Secretary
Western National Life Insurance Corporation
01.1971 - 01.1973
Insurance Licensing Continuing Education Courses
High School Diploma -
Tascosa High School
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