Jana Adams
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
53
53
years of professional experience
Work History
Insurance Agency Owner
Farmers Insurance Group Of Companies
Amarillo, TX
09.1993 - 12.2023
- Oversaw business budget planning and administration, accounting functions, purchasing, and monthly payroll to handle financial needs.
- Prepared bank deposits and handled business sales.
- P&C and Life licensed and primary producer of auto, home, life and commercial insurance.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
District Training and Administrative Assistant
DM - Farmers Insurance Group Of Companies
Amarillo, TX
08.1986 - 10.1993
- Delivered day-to-day administrative support for district manager and agents.
- Maintained communications between agency managers and district office.
- Processed company memos and distributed to agents.
- Transcribed and composed letters, memos and reports.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaison between district manager and agents and maintained effective lines of communication.
- Performed physical agency audits.
Receptionist
Vance Employment Agency
Amarillo, TX
01.1973 - 01.1975
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted Kelley Services with employee placement.
Drivers License Dept. Clerk
Texas Department Of Public Safety
Amarillo, TX
01.1973 - 01.1975
- Interacted with customers by phone, email, or in-person to provide information and process drivers license applications and renewals.
- Assisted patrolmen with organizing license testing.
Accountant and Purchasing Manager Secretary
Western National Life Insurance Corporation
01.1971 - 01.1973
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Completed monthly profit and loss performance reports.
Education
Insurance Licensing Continuing Education Courses
Amarillo, TXHigh School Diploma -
Tascosa High School
Amarillo, TXSkills
- Public Speaking
- Issue Resolution
- Customer Support
- Professional Networking
- Articulate Communication
- Product Knowledge
- Customer Relations
- Attention to Detail
- Clientele Management
Timeline
Insurance Agency Owner
Farmers Insurance Group Of Companies
09.1993 - 12.2023
District Training and Administrative Assistant
DM - Farmers Insurance Group Of Companies
08.1986 - 10.1993
Receptionist
Vance Employment Agency
01.1973 - 01.1975
Drivers License Dept. Clerk
Texas Department Of Public Safety
01.1973 - 01.1975
Accountant and Purchasing Manager Secretary
Western National Life Insurance Corporation
01.1971 - 01.1973
Insurance Licensing Continuing Education Courses
High School Diploma -
Tascosa High School