Jana Akaila
Seattle,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
SAFFRON GRILL
09.2021 - 01.2025
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Experience Lead Teacher
Bright Horizons
10.2022 - 02.2023
- Cultivated a highly motivated team of volunteers within the program who could act as mentors and role models
- Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play
- Developed a curriculum that included reading, math and language arts, including self-control skills
- Provided a safe, comfortable, and stimulating environment for children
LEAD TEACHER
Kids Center
05.2022 - 10.2022
- Provided a safe, comfortable, and stimulating environment for children
- Identified less than 2 nonconformities per day through the observation of approximately 8 children
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
Hostes
Red Robin
06.2021 - 09.2021
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress's name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options.
Team Member
Shake Shack
08.2020 - 05.2021
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
Courtesy Clerk
QFC Grocery
12.2019 - 08.2020
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Answered questions about current, seasonal and special sales.
- Directed customers to product locations throughout store to help find requested items.
Education
Licensed - Cosmetology
Evergreen Beauty College
Everett, WA07-2025
Skills
- Relationship building and management
- Cosmetology
- Styling advice
- Appointment coordination
- Natural hair care
- Color composition
- Client consultation
- Salon maintenance
- Chemical safety
- Color application
Accomplishments
excellence in marketing award
culture award
successful start award
sales award
Languages
Arabic
Native/ Bilingual
Timeline
Experience Lead Teacher
Bright Horizons
10.2022 - 02.2023
LEAD TEACHER
Kids Center
05.2022 - 10.2022
Server
SAFFRON GRILL
09.2021 - 01.2025
Hostes
Red Robin
06.2021 - 09.2021
Team Member
Shake Shack
08.2020 - 05.2021
Courtesy Clerk
QFC Grocery
12.2019 - 08.2020
Licensed - Cosmetology
Evergreen Beauty College
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