Jana Akaila
Seattle,WA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Experience Lead Teacher
Bright Horizons
seattle, WA
10.2022 - Current
- Cultivated a highly motivated team of volunteers within the program who could act as mentors and role models
- Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play
- Developed a curriculum that included reading, math and language arts, including self-control skills
- Provided a safe, comfortable, and stimulating environment for children
LEAD TEACHER
Kids Center
SEATTLE, WA
05.2022 - 10.2022
- Provided a safe, comfortable, and stimulating environment for children
- Identified less than 2 nonconformities per day through the observation of approximately 8 children
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
Assistant Manager
SAFFRON GRILL
SEATTLE, WA
09.2021 - 04.2022
- Assisting the general manager in organizing, planning and implementing strategy
- Coordinating day-to-day operations
- Ensuring that company guidelines are followed
- Setting up and organizing schedules
- Devising and setting up objectives to boost company productivity.
Lead Hostess
Red Robin
SEATTLE, WA
06.2021 - 09.2021
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress's name
- JANA AKAILAakjana904@gmail.com / 4254141769 / seattle, wa
- Greet customers upon their departure
- Coordinate with wait staff about available seating options.
Cashier/Customer Service
AMC Theatres
SEATTLE, WA
06.2021 - 08.2021
- All associates may be considered for cross-training; some may be assigned duties in one or more areas at management discretion
- Exhibit excellent guest service skills
Team Member
Shake Shack
08.2020 - 05.2021
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
Courtesy Clerk
QFC Grocery
12.2019 - 08.2020
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Answered questions about current, seasonal and special sales.
- Directed customers to product locations throughout store to help find requested items.
Education
Associate of Arts -
North Seattle Community College
Seattle, WAcompleted 90 hours of real estate broker course -
KELLER WILLIAM
05.2023
Skills
- Restaurant experience, Computer literacy, Time management, Customer service, Communication skills, Leadership
- Microsoft word
- Payment Processing
- Returns and Exchanges
- Store Policies and Procedures
- Attention to Detail
- Flexible Hours
Languages
Arabic
Native/ Bilingual
Timeline
Experience Lead Teacher
Bright Horizons
10.2022 - Current
LEAD TEACHER
Kids Center
05.2022 - 10.2022
Assistant Manager
SAFFRON GRILL
09.2021 - 04.2022
Lead Hostess
Red Robin
06.2021 - 09.2021
Cashier/Customer Service
AMC Theatres
06.2021 - 08.2021
Team Member
Shake Shack
08.2020 - 05.2021
Courtesy Clerk
QFC Grocery
12.2019 - 08.2020
Associate of Arts -
North Seattle Community College
completed 90 hours of real estate broker course -
KELLER WILLIAM
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