Jana Andrews
Port Arthur,TX
Summary
Demonstrated expertise in customer relations with a focus on achieving measurable goals. Strong communication and conflict resolution skills, with adaptability to changing circumstances. Successful in enhancing team performance and building lasting customer loyalty through effective collaboration.
Overview
18
18
years of professional experience
Work History
Library Student Assistant
Gates Memorial Library
09.2025 - Current
- Maintained and updated records of current collection.
- Aided patrons with use and access to technology, resources and materials.
- Organized returned books and materials and assisted with shelving.
Warranty Administrator
Conn’s HomePlus
08.2018 - 09.2024
- Maintained detailed service and customer records.
- Processed claim paperwork and followed up on missing information to complete processing.
- Posted payments to accounts and maintained records.
E-Commerce Associate
Conn’s HomePlus
08.2018 - 09.2024
- Manage and track inbound calls.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Schedule and track deliveries.
Sr. Social Media & Customer Relations Associate
Conn’s HomePlus
08.2018 - 09.2024
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Arts - Criminal Justice
High School Diploma -
06-2002
Skills
Communication skills Active listening Interpersonal relations Conflict resolution
Analytics tools
Negotiation expertise
Performance evaluation
Organizational skills
Call center expertise
Order fulfillment
Data input
Regulatory compliance
Transaction processing
Time management
Customer need analysis
References
Available Upon Request
Timeline
Library Student Assistant - Gates Memorial Library
09.2025 - Current
Warranty Administrator - Conn’s HomePlus
08.2018 - 09.2024
E-Commerce Associate - Conn’s HomePlus
08.2018 - 09.2024
Sr. Social Media & Customer Relations Associate - Conn’s HomePlus
08.2018 - 09.2024
Abraham Lincoln High School - High School Diploma,
Lamar State College - Associate of Arts, Criminal Justice