Jana Barney
Massena,NY
Summary
Dynamic and dependable Certified Nursing Assistant with extensive experience at St. Regis Nursing and Rehabilitation Center, showcasing expertise in patient care and a strong foundation in teamwork and communication. Excelled in providing high-quality personal care, significantly enhancing patient dignity and comfort. Demonstrated color matching expertise and surface preparation techniques from a tenure at Home Depot, blending technical skills with exceptional interpersonal abilities to achieve customer satisfaction and team success.
Diligent [Desired Position] with extensive experience in paint department operations and customer service. Proven track record of ensuring smooth department function and assisting customers with product selections. Demonstrated expertise in maintaining inventory levels and providing team support.
Professional retail worker with proven background in paint department operations and customer service. Known for reliable team collaboration and achieving department goals. Adaptable to changing needs with focus on maintaining inventory and providing top-notch customer assistance.
Experienced with paint department operations, including inventory management and customer service. Utilizes knowledge of paint products to assist customers effectively and maintain department standards. Track record of reliable teamwork and meeting departmental objectives.
Overview
22
22
years of professional experience
Work History
Paint Department Associate
Home Depot
04.2024 - Current
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in staff training and development, imparting knowledge of paint products, techniques, and industry trends.
- Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
- Contributed to team success by staying current on product innovations and sharing insights during team meetings.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Effectively balanced multiple responsibilities including cashiering duties, maintaining department cleanliness standards, restocking shelves regularly.
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
- Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, or surface preparation.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
Cook
Pizza Hut
12.2022 - 10.2024
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
Team Associate
Walmart
10.2023 - 03.2024
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Assisted customers in selecting merchandise best suited to needs.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Certified Nursing Assistant
Massena Rehabilitation and Nursing Center
07.2022 - 12.2022
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Certified Nursing Assistant
North Country Nursing and Rehabilitation Center
03.2022 - 07.2022
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Pacific Gardens Nursing and Rehabilitation Center
05.2021 - 03.2022
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Highland Nursing Home
02.2014 - 10.2020
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
St. Regis Nursing and Rehabilitation Center
06.2003 - 08.2010
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
High School Diploma -
Massena Central High School
Massena, NY06-2002
Medical Office Assistant - Medical Office Assistant
St. Lawrence-Lewis BOCES
Norwood, NY06-2002
Skills
- Color matching expertise
- Surface preparation techniques
- Creativity and innovation
- Quality control standards
- Color theory
- Sales techniques
- Equipment operation know-how
- Teamwork
- Performance tracking
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
Homer Award, Bravo Award
Creating shareholder value. Packing out the pallets of paint in the aisle.
Timeline
Paint Department Associate
Home Depot
04.2024 - Current
Team Associate
Walmart
10.2023 - 03.2024
Cook
Pizza Hut
12.2022 - 10.2024
Certified Nursing Assistant
Massena Rehabilitation and Nursing Center
07.2022 - 12.2022
Certified Nursing Assistant
North Country Nursing and Rehabilitation Center
03.2022 - 07.2022
Certified Nursing Assistant
Pacific Gardens Nursing and Rehabilitation Center
05.2021 - 03.2022
Certified Nursing Assistant
Highland Nursing Home
02.2014 - 10.2020
Certified Nursing Assistant
St. Regis Nursing and Rehabilitation Center
06.2003 - 08.2010
High School Diploma -
Massena Central High School
Medical Office Assistant - Medical Office Assistant
St. Lawrence-Lewis BOCES
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