Jana Burks

• Managed customer account reconciliations, ensuring timely resolution of disputes and maintaining positive relationships.
• Kept detail collection notes in the collections system outlining any barrier to payment, internal and external stakeholders engaged for resolution along with a timeline for resolution and expected payment.
• Analyzed aging reports to identify trends and patterns causing missed collections.
• Developed professional relationships with internal and external clients to encourage open communication and feedback.
• Provided account updates and strategic recommendations to sales and finance leadership in weekly calls on delinquent balances and collection strategies.
• Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
• Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
• Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
• Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.

• Orchestrated payment solutions for delinquent clients, reducing write-offs and strengthening customer relationships.
• Monitored overdue payments and coordinated payment plans from clients to maintain positive cash flow.
• Engaged with sales team to resolve complicated billing matters, ensuring client satisfaction and swift payment.
• Collaborated with sales team to resolve complex billing issues, enhancing client satisfaction and expediting payments.
• Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
• Trained junior staff along with a team of 15 offshore collectors in accounts receivable management, improving team's effectiveness in collections.