Jana Calbert
Kuna,ID
Summary
Team-minded coordinator with several years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices. Hardworking professional, focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Coordinated activities outside the office for team building.
Overview
5
5
years of professional experience
Work History
Restorative Coordinator
Blaisdell Family Dentistry
Boise, ID, ID
06.2022 - 01.2025
- Coordinated billing activities with both patients and insurance providers.
- Verified, updated and entered patient information into system.
- Ensured compliance of HIPAA regulations within the office environment.
- Conducted follow-up calls to confirm appointments.
- Developed comprehensive treatment plans tailored to individual patient needs.
- Verified insurance coverage and benefits for patients.
- Confirmed patient insurance details to ensure accurate billing.
- Coordinated and managed appointment schedules to ensure timely and efficient patient care.
Care Advocate
Willamette Dental Group
Meridian, ID
09.2021 - 06.2023
- Coordinated appointment schedules to optimize client care and service delivery.
- Managed appointment bookings to maintain organized and timely client care.
- Handled incoming phone calls to provide support and assistance to clients.
- Managed product ordering for resale, maintaining inventory levels and meeting customer demand.
Patient Access Specialist
St Luke's
Meridian, ID
01.2020 - 09.2021
- Called insurance companies and verified patient coverage.
- Communicated financial obligations to patients and collected fees at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Coordinated appointment scheduling to maximize patient access and clinic efficiency.
Education
High School Diploma -
Middleburg High School
Middleburg, FL06-1993
Skills
- Schedule management
- Task prioritization
- Multitasking and organization
- Patient registration
- Insurance verification
- Patient scheduling
- Customer service
- Verbal and written communication
- Adaptability and flexibility
- Prior authorization
Affiliations
Love being outside! Camping, paddleboarding, bike rides.
Accomplishments
- part of a team to coordinate school supply drives for local schools
- arranged volunteer day at the Humane Society
Timeline
Restorative Coordinator
Blaisdell Family Dentistry
06.2022 - 01.2025
Care Advocate
Willamette Dental Group
09.2021 - 06.2023
Patient Access Specialist
St Luke's
01.2020 - 09.2021
High School Diploma -
Middleburg High School
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