Jana Cassady
Dothan,AL
Summary
Detail-oriented professional with strong customer service and team leadership skills. Proven track record in managing operations and enhancing customer satisfaction through strategic decision-making and effective business development.
Overview
15
15
years of professional experience
Work History
Business Owner
Cassady's Cleaning
Dothan, AL
05.2013 - Current
- Manage 18 accounts, ensuring high standards of cleanliness and customer satisfaction.
- Train and supervise staff, fostering teamwork and improving overall service quality.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Strengthened my company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Desk Receptionist
WRC Real Project
Dothan, AL
01.2020 - 10.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Maintained accurate records of visitor logs and telephone messages for effective follow-up.
- Oversaw inventory management for office supplies, ensuring availability and cost-effectiveness.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
Cashier
Larry's BBQ
Dothan, AL
02.2014 - 09.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of cash register area.
- Collaborated with kitchen staff to facilitate smooth order fulfillment during peak hours.
- Monitored inventory levels of merchandise to ensure product availability for customers.
- Conducted daily cash drawer reconciliations, ensuring accuracy and accountability of funds.
Front Desk Receptionist
Planet Fitness Gym
Dothan, AL
04.2014 - 04.2015
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted members with inquiries, providing exceptional customer service and support.
- Coordinated scheduling for personal training sessions and group classes efficiently.
- Maintained cleanliness and organization of reception area, enhancing member experience.
- Developed strong working relationships with team members, fostering a positive work environment.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Walmart Associate
Walmart
Dothan, AL
03.2011 - 09.2013
- Implemented best practices for merchandising, resulting in optimized product displays and increased customer engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Evaluated customer needs and feedback to drive product and service improvements.
- Trained new associates on operational procedures and customer service standards to improve team performance.
Education
High School Diploma -
Rehobeth High School
Rehobeth, AL01-2026
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Team collaboration and leadership
- Business development
- Strategic Decision-making
Timeline
Desk Receptionist
WRC Real Project
01.2020 - 10.2021
Front Desk Receptionist
Planet Fitness Gym
04.2014 - 04.2015
Cashier
Larry's BBQ
02.2014 - 09.2016
Business Owner
Cassady's Cleaning
05.2013 - Current
Walmart Associate
Walmart
03.2011 - 09.2013
High School Diploma -
Rehobeth High School