Hi, I’m
Jana Sherman
Saginaw,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented and self-driven as a working professional with a successful track record in providing support to all levels of management and customers. Known as a passionate person who is willing to accept new challenges. An expert communicator who is known for multitasking and completion of assigned tasks within deadline. Proactive and highly skilled assistant with hands-on experience working in diverse office environments. A team player who works collaborates and effectively communicates with staff. Experienced and results-oriented professional with proven abilities in developing positive relationships with clients and coworkers. Track record of maintaining positive feedback from all professional relationships established. Known for exercising discretion, judgment, and proposal regarding problems and inquiries. Excellent spoken and written communication skills. Dedicated and detail-oriented, high level of accuracy and strong attention to detail. Proven ability to direct clients and customers to proper staff. Strong background in MS Word, Excel, PowerPoint and Outlook. As well as, Nitro Pro and PSA.
Overview
15
years of professional experience
Work History
Canter Power Systems
In-Home Sales Rep - Generator Specialist
06.2023 - Current
Job overview
- Received "Rookie of the Year" award for being in top three from month one.
- Received award for selling 1.7 million in five months.
- Closing rate averages at 75-100% each month.
- Sale an average of 15-25 generators per month.
- Negotiated prices, terms of sales and service agreements.
- Worked to build relationships with customers and built potential for additional sales.
- Built relationships with customers and community to promote long term business growth.
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
Dalworth Restoration
Project Coordinator
03.2022 - 03.2023
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Held construction progress and regular status meetings with project team.
- Consulted with clients to define objectives and develop scopes.
- Kept project on schedule and within budget while serving as project leader.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Verified discrepancies and resolved clients' billing issues
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered figures using 10-key calculator to compute data quickly.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
University Building Specialties
Administrative Assistant
04.2018 - 02.2022
Job overview
- Managed day-to-day operations for Project manager directly
- Communicated with project manager daily
- Handled all phone calls
- Maintained detailed communication through emails
- Established and maintained relationships with architects, contractors, superintendents and suppliers daily
- General clerical support duties including scheduling, filing and placing orders
- Ordered and distributed work orders
- Input invoices into each job file
- Maintained over 150 job files cur-currently with precision
- Tracked shipped material
- Printed plans and organized them accordingly to schedule
- Received purchase orders and built job file to process and give to project manager
- Processed sales orders for material that is needed for any particular jobsite
United Community Bank
Teller/Personal Banker
12.2008 - 01.2012
Job overview
- Managed account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals.
- Ensure that cash drawer is balanced and maintained at all times.
- Record night and mail deposits.
- Perform end of day recap of money and bank slips
- Reconcile cash drawer and ensure that any discrepancies are resolved before closing time.
- Customer Support/ Sales for cashier's checks, traveler's checks, and saving bonds
- CSR for any deposits over $10,000.00
- Fielding customer questions in person or on telephone
- Resolve discrepancies in accounts and cross sale of bank products and/or services.
Education
Boswell High SchoolFort Worth, TX
High School Diploma
05.2003
Skills
- Generac generator industry expertise
- Territory Management
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Performance Improvement
- Exceeding Customer Expectations
- Territory Growth
- Honest and Dependable
- Contract Negotiations
- Engaging with Diverse Customers
- Meeting Sales Goals
- Revenue Growth
- Schedule Management
Timeline
In-Home Sales Rep - Generator Specialist
Canter Power Systems
06.2023 - Current
Project Coordinator
Dalworth Restoration
03.2022 - 03.2023
Administrative Assistant
University Building Specialties
04.2018 - 02.2022
Teller/Personal Banker
United Community Bank
12.2008 - 01.2012
Boswell High School
High School Diploma