Jana Freeman

• Processed various cash transactions and answered gaming customer questions.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained and developed new cashiers.
• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
• Moved currency, coins and chips following exact security protocols.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, kitchen, and bussers with keeping dining area ready for every guest.

• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.

Constructed new wet chemistry department and created systems for production laboratory receiving, analysis, and reporting.

Contributed in sample digestions, review of data, and reporting of analysis.

In charge of all ordering of inventory.

Supervised and developed teams to improve growing laboratory analysis with implementing production procedures.

Contributed with analysis, training, data review, and general management for compliance certifications within State of Nevada and California.