Shannon Bryson
Ocean Shores,WA
Summary
Friendly and reliable window cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking window cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service. Experience as former Table Games supervisor,with the ability to follow company policies and procedures, maintaining professionalism in the workplace.
Overview
8
8
years of professional experience
Work History
Window Casier
Quinault Beach Resort And Casino
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated Fabi Cash and Marketplace for cashing checks, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Moved currency, coins and chips following exact security protocols.
- Checked customer identification and verified signatures for large transactions.
- Performed check cashing for customers based on company policies.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Operations Manager
David Montgomery
10.2020 - 08.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Cleaned rental house
- Reported issues to higher management with great detail.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Table Games Dealer
Quinault Beach Resort And Casino
09.2015 - 06.2017
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Enforced game rules to maintain fair paly and avoid disputes.
- Inspected table games and equipment to confirm proper function.
- Received and documented patrons' wagers prior to beginning games.
- Controlled equipment such as roulette wheels to run games.
- Applied standard or special rules to games based on pre-agreed game rules.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Worked with dealer team to run larger games such as craps
Education
GED -
Grays Harbor Community College
Aberdeen06.1996
Skills
- Critical Thinking
- Building End Caps
- Cash Management
- Leadership
- Constructive Feedback
- Credit and Cash Transactions
- Refunds and Exchanges
- Product Display
- Time Management Skills
- Compliance Requirements
- Online Training
- Regulatory Compliance
- Cash Counting Machine Operations
- Resolving Complaints
- Identification Checks
- Performance Improvement
- Conflict Resolution
- Station Preparation
- Cash Drawer Management
- Credit Card Transaction Processing
- Merchandising
- OSHA Standards
- Maintaining Quality Assurance Standards
- Money Handling
- Verbal and Written Communication
- Conflict Mediation
- Till Counting
- Coaching and Mentoring
- Design Changes
- Workplace Safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Timeline
Window Casier
Quinault Beach Resort And Casino
09.2021 - Current
Operations Manager
David Montgomery
10.2020 - 08.2021
Table Games Dealer
Quinault Beach Resort And Casino
09.2015 - 06.2017
GED -
Grays Harbor Community College
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