Summary
Overview
Work History
Education
Skills
Timeline
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Jana Ingram

Jana Ingram

Winston-Salem

Summary

Adept at fostering teamwork and collaboration while resolving conflicts professionally. Skilled in video monitoring and physical security, successfully led theft investigations that enhanced store safety and reduced losses. Committed to maintaining a secure environment through proactive measures.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

10
10
years of professional experience

Work History

Asset Protection Investigator

Walmart
04.2024 - 03.2025
  • Patrolled store and staffed designated posts for visible security presence to customers and associates.
  • Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
  • Initiated and led asset protection theft investigations following SOP.
  • Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
  • Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
  • Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
  • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.

Detention Officer

Stokes County Sheriffs Office
10.2020 - 03.2024
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.

Sterile Processing Technician

Novant Health, Inc
10.2018 - 10.2020
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.

Team Lead Frozen, and Fresh

Walmart
07.2015 - 10.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

South Stokes High School
Walnut Cove, NC
05-1998

Skills

  • Video monitoring
  • Physical security
  • Incident reporting
  • Access control
  • Security systems
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Invoice verification
  • Loss prevention
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision

Timeline

Asset Protection Investigator

Walmart
04.2024 - 03.2025

Detention Officer

Stokes County Sheriffs Office
10.2020 - 03.2024

Sterile Processing Technician

Novant Health, Inc
10.2018 - 10.2020

Team Lead Frozen, and Fresh

Walmart
07.2015 - 10.2018

High School Diploma -

South Stokes High School

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Jana Ingram