Jana Joshua
Moreauville,LA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Regional Lending Administrative Assistant
First Guaranty Bank
03.2020 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or promoting a positive company culture and boosting employee morale.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Streamlined communication between departments, resulting in improved collaboration throughout the loan process.
- Assembled important paperwork and disclosures for borrower.
Collateral Manager/Clerk
The Union Bank
04.2008 - 05.2019
- Increased collateral efficiency by implementing new tracking and monitoring systems.
- Developed customized solutions for clients'' specific needs, considering factors such as industry sector, asset type, and transaction structure.
- Ensured compliance with regulatory requirements by diligently maintaining accurate collateral records and documentation.
- Provided comprehensive training to new hires on the organization''s collateral management processes, policies, and procedures, ensuring a high level of competence across the team.
- Contributed to organizational growth through continuous improvement initiatives focused on enhancing the effectiveness of the company''s overall approach to collateral management practices.
Education
Pharmacy Technology
Louisiana State University At Alexandria
Alexandria, LA05.2011
High School Diploma -
Avoyelles High School
Moreauville, LA05.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Regional Lending Administrative Assistant
First Guaranty Bank
03.2020 - 07.2024
Collateral Manager/Clerk
The Union Bank
04.2008 - 05.2019
Pharmacy Technology
Louisiana State University At Alexandria
High School Diploma -
Avoyelles High School