Jana Light-Smith

Helped children and families find favorite attractions and characters to optimize guest experience.

Helped guests navigate company apps for optimal vacation experience.

Enforced company policies while maintaining cheerful, supportive approach to guests.

Delivered friendly, prompt customer service to visitors of Main Street attractions.

Greeted guests and answered general questions about park and Main Street attractions.

Managed multiple tasks simultaneously and completed all assigned duties each shift.

Monitored guests for compliance with safety and security protocols, raising any issue with security.

Oversaw personal and professional calendars and coordinated meetings and events

Arranged domestic and international travel plans and itineraries

Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks

Managed book keeping for both professional and personal financial accounts for CEO

Organized gigs and travel arrangements for band

Created, promoted and sold retail band merchandise

Extensive customer service through fan interactions

Selected or composed appropriate pieces to meet performance needs and showcase skills

Promoted musical career by maintaining website or social media presence

Delivered exceptional service to customers and potential customers

Checked on transport of sales and purchases to determine customer receipt

Stocked merchandise, clearly labeling items and arranging according to size or color

Listened to customer needs and desires to identify and recommend optimal products

Created inviting environment for customers by maintaining store organization and cleanliness

Wrapped, boxed, weighed and shipped products

Answered customer questions about products and services, helped locate merchandise and promoted key items

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions

Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking

Helped children and families find favorite attractions and characters to optimize guest experience

Greeted guests and answered general questions about park and attractions

Kept attraction neat and clean, following company policy and safety guidelines