Brianna Rivecca
Rome,NY
Summary
Dedicated customer service professional with over five years of experience in fast-paced retail, guest interaction, and hospitality environments. Proven ability to handle cash transactions, resolve customer inquiries efficiently, and maintain a clean and organized workspace. Recognized as a reliable team player with a strong commitment to integrity and enhancing the guest experience. Currently pursuing a B.S. in Business Administration to further develop leadership and operational skills, aiming to contribute to company growth and success.
Overview
4
4
years of professional experience
Work History
Attractions, Main Street Daily Operations
Walt Disney World, Magic Kingdom
Orlando, FL
01.2026 - Current
- Communication with guests of all backgrounds
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Problem solving with deescalation awareness
- Safety critical role
- Can provide directions and assistance to guests questions and concerns
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Barista
Starbucks
Rome, NY
05.2023 - 12.2025
- Executed all company policies, procedures, and safety standards to ensure store cleanliness and equipment safety.
- Maintained a clean, safe, and efficient work environment, contributing to high crew satisfaction and smooth daily operations.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues.
- Collaborated with team members to enhance workflow during peak hours, improving service speed.
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seater
Walt Disney World, Hollywood Studios (Disney College Program)
Orlando, FL
01.2025 - 05.2025
- Contributed to an immersive guest experience by welcoming and seating patrons at the uniquely themed Sci-Fi Dine-In Theater.
- Employed strong organizational skills and attention to detail to manage guest flow and ensure a seamless dining experience.
- Upheld Disney's signature level of hospitality, consistently delivering memorable and high-quality service.
- Greeted and seated guests, ensuring timely service and a welcoming atmosphere.
- Managed reservation system.
- Handled guest complaints with professionalism, resolving issues to ensure satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Shift Lead
Bowl Boss Acai
Rome, NY
08.2022 - 04.2024
- Led shifts and handled customer inquiries, questions, and problem resolution in a timely and effective manner.
- Developed a new customer database, improving targeted marketing and customer relationship management.
- Educated customers on healthy ingredients and product offerings, increasing sales and customer engagement.
- Oversaw daily operations to ensure efficient service and product quality.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored inventory levels, facilitating timely restocking.
Education
Bachelor of Science - Business Administration
State University of New York (SUNY) Polytechnic Institute
Utica, NY01.2028
Associate in Science - Psychology
Mohawk Valley Community College
Utica, NY12.2024
High School Diploma -
Rome Free Academy
Rome, NY06.2023
Skills
- Customer Relationship Management
- Conflict and Deescalation Resolutions
- Cash Handling & Cashiering
- Supervising Experience
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Dependable and responsible
- Excellent communication
- Calm under pressure
Timeline
Attractions, Main Street Daily Operations
Walt Disney World, Magic Kingdom
01.2026 - Current
Seater
Walt Disney World, Hollywood Studios (Disney College Program)
01.2025 - 05.2025
Barista
Starbucks
05.2023 - 12.2025
Shift Lead
Bowl Boss Acai
08.2022 - 04.2024
Bachelor of Science - Business Administration
State University of New York (SUNY) Polytechnic Institute
Associate in Science - Psychology
Mohawk Valley Community College
High School Diploma -
Rome Free Academy