Christopher Thomas
Memphis,Tn
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
18
18
years of professional experience
Work History
Leasing Manager- Front & Main Street Properties
Roscoe Properties
Memphis, Tennessee
03.2024 - Current
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Provided potential tenants tours of properties.
- Performed regular site visits to check on conditions of the premises.
- Reviewed agent activities to check performance and optimize approaches.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
Community Manager
Unified Residential Mgmt -The Bristol on Union
Memphis, TN
06.2023 - 03.2024
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Analyzed user feedback and identified areas of improvement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Assisted with developing marketing plans for campaigns and promotions.
- Engaged with customers via forums, chatbots, emails.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Property Manager
Multi-South Mgmt. Services,LLC- Village Green
Memphis, Tn
07.2022 - 06.2023
- Exercised direct supervision over property staff.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Developed collection methods to achieve or exceed company financial goals.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
COMMUNITY MANAGER
ROSCOE PROPERTY MGMT, LYNNFIELD PLACE
10.2021 - 05.2022
- Recommended property improvements based on detailed evaluations of current property conditions.
- Improved NOI through rent growth and expense management.
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
- Aided team during construction, interior renovation and property rehabilitation projects.
- Supervised 9 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
Property Manager
DRUCKER AND FALK PROPERTY MGMT, CEDAR RUN
10.2018 - 10.2021
- Facilitated maintenance construction/renovation over a 416 unit property .
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented Lease-up program, from 38% occupancy to 95% occupancy in less than eleven months
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Conducted marketing focus groups with staff and community representatives to increase customer satisfaction and improve occupancy rate
ASSISTANT MANAGER/INTERIM PROPERTY MANAGER
TRINITY MULTIFAMILY, THE ENCLAVE
05.2015 - 10.2018
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Oversaw daily operations, maintenance and administration of the property.
- Reviewed leases to guarantee proper level of service for tenants.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
- Increased occupancy through dynamic marketing initiatives.
LEASING MANAGER
STONEMARK MGMT
04.2008 - 05.2015
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Conducted surveys of property market to obtain information on current trends.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Reviewed agent activities to check performance and optimize approaches.
- Increased occupancy through dynamic marketing initiatives.
- Established and implemented leasing goals while managing effective lease expiration program.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Showed tenants around property, highlighting features and redirecting concerns to capture interest.
Education
Business Management
Lemoyne -Owen College
05.2023
Skills
- Daily Operations Management
- Financial Budgeting and Reporting
- Community Marketing
- Performance Assessment
- Staff Coordination
- Interior Renovations
- OneSite, Yardi, and MRI Programs
- Customer Relationship Management
- Monthly Fee and Payment Collection
References
Walt Lamperski , President of Stonemark Management , 770-942-9400
Matthew Smith , Regional Manager for Drucker and Falk Property Management , 757-343- 2705
Father Colenzo Hubbard , Director of the Emmanuel Center , 901-233-1227
Awards
- Leasing Professional Of The Year -2010
- Leasing Professional Of The Year -2011
Timeline
Leasing Manager- Front & Main Street Properties
Roscoe Properties
03.2024 - Current
Community Manager
Unified Residential Mgmt -The Bristol on Union
06.2023 - 03.2024
Property Manager
Multi-South Mgmt. Services,LLC- Village Green
07.2022 - 06.2023
COMMUNITY MANAGER
ROSCOE PROPERTY MGMT, LYNNFIELD PLACE
10.2021 - 05.2022
Property Manager
DRUCKER AND FALK PROPERTY MGMT, CEDAR RUN
10.2018 - 10.2021
ASSISTANT MANAGER/INTERIM PROPERTY MANAGER
TRINITY MULTIFAMILY, THE ENCLAVE
05.2015 - 10.2018
LEASING MANAGER
STONEMARK MGMT
04.2008 - 05.2015
Business Management
Lemoyne -Owen College