JANA LOCKETT
Nordstrom Rack
Richmond,TX
9
years of professional experience
Business Administration graduate with 8+ years of experience in customer service, retail operations, team collaboration, and fast-paced business environments. Experienced in using CRM and POS systems, Microsoft Excel, Google Workspace, and e-commerce platforms, while supporting customers, resolving complex issues, handling transactions, managing inventory, and assisting with employee training. Dependable and adaptable professional with strong communication, problem-solving, attention to detail, and multitasking skills. Seeking an Administrative Assistant, Administrative Coordinator, Operations Coordinator, or Client Services position.
Work History
Customer Experience Representative
9 Years- Deliver exceptional customer service in a high-volume environment while managing multiple priorities and customer needs.
- Resolve customer questions, concerns, and escalated issues using strong communication and problem-solving skills.
- Use POS, CRM, e-commerce, Microsoft Excel, Google Workspace, and company systems to support daily operations.
- Process transactions, returns, exchanges, online orders, and customer requests accurately.
- Assist with inventory activities and maintain accurate product information.
- Collaborate with management and team members to meet daily business priorities and departmental goals.
- Train and onboard new associates on company procedures, customer service standards, and operational processes.
- Provide insights on customer preferences, purchasing patterns, and recurring concerns to support business initiatives.
- Adapt to changing priorities while maintaining accuracy, professionalism, and attention to detail.
Education
Bachelor of Business Administration - Entrepreneurship
Skills
Customer & Client Relations
CRM Systems
POS Systems
Microsoft Excel
Google Workspace
Cash Handling
Inventory Management
Customer Escalation Resolution
Problem Solving
Communication
Team Collaboration
Multitasking
Time Management
Attention to Detail
Process Improvement
Business Operations
Timeline
Customer Experience Representative
Nordstrom Rack
09.2017 - CurrentRead More
University of Houston — C. T. Bauer College of Business
Bachelor of Business Administration from Entrepreneurship
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