Jana Mays
Calumet Park,IL
Summary
Experienced call center specialist/Remote with a strong history of improving customer relations and optimizing operational efficiency. Demonstrated expertise in problem-solving and communication, leading to consistently high customer satisfaction ratings. Proven ability to handle complex inquiries and resolve issues effectively, contributing to overall team success.
Overview
5
5
years of professional experience
Work History
call center / remote
old second national bank
South Holland, Illinois
01.2024 - 11.2025
- Handled incoming calls and addressed customer inquiries promptly and professionally.
- Provided exceptional customer service through effective communication and problem-solving.
- Utilized call center software to track interactions and manage customer accounts efficiently.
- Provided exceptional customer service to ensure repeat business.
- Utilized customer feedback to improve customer service experience.
- Resolved customer service issues quickly and efficiently.
- Identified potential opportunities for improving customer service processes.
Financial Services Representative
united credit union
Chicago, Illinois
08.2020 - 09.2023
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Ensured that all customer inquiries were answered promptly and completely.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Verified information for completeness and resolved discrepancies in records.
- Trained new employees on data entry procedures and software usage effectively.
- Followed up on pending tasks until completion.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
Education
High School Diploma -
HAROLD L RICHARDS
Oak Lawn, IL05-2025
Skills
- Customer service and relations
- Financial transaction handling
- Effective communication skills
- Problem-solving management
- Data entry proficiency
- Call center operations expertise
- Software utilization knowledge
- Active listening abilities
- Time management efficiency
Timeline
call center / remote
old second national bank
01.2024 - 11.2025
Financial Services Representative
united credit union
08.2020 - 09.2023
High School Diploma -
HAROLD L RICHARDS