Yaira Silverio
Bronx,NY
Summary
Polite and professional in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Ability to work under pressure and assess situations accordingly. Will be a great asset to the program placing priority in customer service. Hardworking, reliable, professional, proficient in Windows and Excel, team-player, and fluent in Spanish.
Overview
5
5
years of professional experience
Work History
Call Center Representative (On-Site) NYC311(Temporary)
Expedient Staffing Solutions Inc
2022.06 - 2023.06
- Provided essential service to the city of New York by acting as the first point of contact to several NYC agencies
- Assisted callers with wide range of inquiries including but not limited to trash/recycling rules, birth certificates, and government assistance programs.
- Filled out service request complaints to appropriate agencies.
- Answered 80 – 120 inbound calls per day in a fast-paced environment.
- Provided excellent customer service while handling confidential information.
- Directed callers to appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted.
- Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes.
- Probed callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaint.
Patient Care Technician (Temporary)
Davita Dialysis Center
2021.09 - 2021.12
- Received patients into treatment area
- Record their weight, temperature, blood pressure, and document all information.
- Perform and record vital signs from patients according to Davita Policy.
- Initiate dialysis via proper cannulation.
- Review dialysis prescription; note physical and mental condition via observation and document.
- Perform clerical duties as needed; filing, lab requisition, scheduling appointments, answering phones, ordering supplies, maintaining patient care charts.
- Dismantle, clean, and disinfect dialysis machines and equipment.
Real Estate Investing Administrator
Rangel and Rodriguez Holdings LLC
2018.07 - 2019.07
- Created excel spreadsheets to keep track of financials of each project.
- Assisted in securing loans for each project.
- Visited sites to assist in overseeing completion of projects.
- Handled mail inquiries.
- Handled accounts payables and receivables.
- Helped in purchasing of materials needed for projects.
Education
Bachelors of Science in Nursing - Nursing Major
Touro College
Brookly, NY09.2023
Bachelors of Arts in Economics -
Queens College of The City of New York
Queens, NY05.2012
Skills
- Proficient in English and Spanish
- Multi-tasking
- Organization
- Customer Service relations
- Communication
- Team player
- Problem Solving
- Excel
- Microsoft
- Planning
- Efficiency
- Teaching
- Cisco systems products
- Phone Etiquette
- Data Entry
- Customer Support
- Problem-solving skills
Timeline
Call Center Representative (On-Site) NYC311(Temporary)
Expedient Staffing Solutions Inc
2022.06 - 2023.06
Patient Care Technician (Temporary)
Davita Dialysis Center
2021.09 - 2021.12
Real Estate Investing Administrator
Rangel and Rodriguez Holdings LLC
2018.07 - 2019.07
Bachelors of Science in Nursing - Nursing Major
Touro College
Bachelors of Arts in Economics -
Queens College of The City of New York
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