Jana Miller
Rainbow City,AL
Summary
Skilled banking professional with 20 years experience with background in management seeking a new career that will allow for upward mobility and career growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Branch Operations Manager
Peoples Bank of Alabama
Gadsden, AL
10.2013 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Set up and supervised cash shipments.
- Complied with regulatory guidelines and requirements.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Maintained friendly and professional customer interactions.
Teller
Regions Bank
Gadsden, AL
01.2013 - 10.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
WinSouth CU
Gadsden, AL
10.2012 - 01.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Teller
Alabama Teachers Credit Union
Gadsden, AL
11.2004 - 08.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained friendly and professional customer interactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
Cashier
Winn Dixie Supermarket
Rainbow City, AL
08.1999 - 11.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor Of Business -
Gadsden State Community College
Gadsden, ALAdvance Diploma -
Gadsden High School
Gadsden, ALSkills
- Staff Supervision
- Federal Regulations
- Cash shipment oversight
- Customer Relationships
- Attention to Detail
- Cash Handling
- Customer Service
- Excellent work ethic
- Team Player
- Friendly
- Willing to Learn
Timeline
Branch Operations Manager
Peoples Bank of Alabama
10.2013 - Current
Teller
Regions Bank
01.2013 - 10.2013
Teller
WinSouth CU
10.2012 - 01.2013
Teller
Alabama Teachers Credit Union
11.2004 - 08.2012
Cashier
Winn Dixie Supermarket
08.1999 - 11.2004
Bachelor Of Business -
Gadsden State Community College
Advance Diploma -
Gadsden High School