Jana Monroe
Grand Forks,ND
Summary
- B.S. Elementary Education
- Areas of expertise include lesson planning, classroom management, employee counseling, administrative management, instruction, and student/employee assessment.
- Key skills in interpersonal relationships, leadership, coaching and mentoring, customer service, contributing to team effectiveness, and personal organization; dependable, patient, and eager to take on challenges.
Qualified Training Supervisor with solid background in leading training programs and developing employee skills. Proven track record of enhancing team performance through innovative training strategies and effective communication. Demonstrated ability to foster collaborative learning environment and adapt training materials to meet diverse needs.
Overview
32
32
years of professional experience
Work History
TRAINING SUPERVISOR
BioLife Plasma Center
01.2017 - 09.2025
- Company Overview: Plasma Center serving Grand Forks and surrounding areas of Grand Forks, ND
- Maintain complete and accurate records in accordance with cGMP
- Design training plans for employees
- Review employee training to meet initial and annual certification requirements
- Ensure timely completion of cross training and annual recertification.
- Enforce BioLife SOPs and ensure protocols and SOP changes are completed and put into effect on effective date
- Develop trainers to ensure proper techniques and policies are maintained
- Report center training progress at monthly management meetings
- Attend monthly training calls facilitated by BioLife University
- Design workshops for trainers/trainees to ensure understanding and proficiency of skills.
- Coordinate and perform new employee orientation
- Maintain certification and perform required duties in all areas of production
- Effectively manage production areas
- Perform Operational Management tasks for opening and closing procedures
- Counsel employees and donors as needed
- Perform daily all tasks in Reception, Medical History, Phlebotomy & Sample Processing
TRAINING LEAD TECHNICIAN
BioLife Plasma Center
01.2014 - 12.2016
- Perform all trained SPCT tasks
- Process and box plasma units
- Process blood samples
- Perform lot changes on soft goods and non-soft goods
- Perform annual maintenance on sealers
- Assist Training Supervisor
- Assign training
- Complete final training task assessments on employees
- Ensure timely completion of initial and annual certifications
- Purge files
- Help develop employee training plans
- Assist with Trainer meetings
SR PLASMA CENTER TECHNICIAN
BioLife Plasma Center
04.2013 - 01.2014
- Perform all trained PCT tasks
- Perform advanced phlebotomy
- Collect blood samples for lab tests
- Address critical alarms during donation process
- Handle donor reactions
- Cross-train to Medical History
- Perform donor screening for eligibility for donation process
- Vitals, blood sample for total protein and hematocrit
- Performed donor entry for donation eligibility
- Perform daily and monthly maintenance
- Perform all Reception duties
PLASMA CENTER TECHNICIAN
BioLife Plasma Center
01.2013 - 04.2013
- Set up plasmapheresis machine and spike solutions
- Disconnect donors from plasmapheresis machine
- Monitor donors while donating
- Address alarms on plasmapheresis machine during donation process
- Perform daily and monthly maintenance on plasmapheresis machines
- Perform any other duties as assigned
SUBSTITUTE TEACHER
INDEPENDENT SCHOOL DISTRICT 192
11.2004 - 06.2012
- Company Overview: Public school district serving population of 25,000 and comprised of five elementary schools, two middle schools, and one high school; 6,900 students; 430 licensed teachers.
- Responsible for covering planning and classroom activities during teachers’ absences in the district’s elementary schools.
- Teach language arts, reading, spelling, math, art, social studies, and science, as well as all subjects in kindergarten classes.
- Collaborate with teachers to review and carry out daily lesson plans or assessment procedures; develop additional lessons, as needed.
- Review students’ daily work and provide grades or corrective feedback; notify teachers of observed student issues regarding individual progress or behavior challenges.
- Assist children with special physical, learning, or behavioral needs; intervene where necessary to enhance children’s ability to learn.
- Selected by teachers for inclusion on school district’s Preferred Substitute List each year since 2004.
PHLEBOTOMIST
ALTRU HEALTH SYSTEMS
04.1993 - 07.1998
- Company Overview: Hospital system serving Grand Forks, ND with seven specialized clinic locations and eleven regional clinics.
- Delivered phlebotomy services according to established medical standards of performance and quality for patients of all ages, from infants to elderly.
- Performed venous, arterial, and capillary collections; obtained adequate and acceptable specimens to support laboratory testing.
- Partnered with laboratory staff and caregivers to create effective patient care team.
- Conducted training in phlebotomy techniques, procedures, policies, reporting, and maintenance; trainees included new phlebotomy employees, RNs, LPNs, Care Assistants, Respiratory Therapists, and Med Tech students (20-30 per year).
Education
Certified Phlebotomist -
Altru Health System
Grand Forks, North DakotaBachelor of Science - Elementary Education, Visual Arts
University of North Dakota
Grand Forks, North Dakota01.1999
Skills
- Microsoft Word, Excel, and Outlook; Internet; e-mail; familiar with Publisher, Access, and PowerPoint Learning Management Systems: Isotrain, Saba, Success Factors
Timeline
TRAINING SUPERVISOR
BioLife Plasma Center
01.2017 - 09.2025
TRAINING LEAD TECHNICIAN
BioLife Plasma Center
01.2014 - 12.2016
SR PLASMA CENTER TECHNICIAN
BioLife Plasma Center
04.2013 - 01.2014
PLASMA CENTER TECHNICIAN
BioLife Plasma Center
01.2013 - 04.2013
SUBSTITUTE TEACHER
INDEPENDENT SCHOOL DISTRICT 192
11.2004 - 06.2012
PHLEBOTOMIST
ALTRU HEALTH SYSTEMS
04.1993 - 07.1998
Bachelor of Science - Elementary Education, Visual Arts
University of North Dakota
Certified Phlebotomist -
Altru Health System