Work Preference
Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Software
Interests
Timeline
Open To Work
Hi, I’m

Shannon Zoccoli

New Berlin,USA
Shannon Zoccoli

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k matchStock Options / Equity / Profit Sharing

Summary

Senior Executive Administrative, HR and Real Estate Professional with 20+ years of experience in office and project management across diverse sectors including nonprofit, financial services, government, and healthcare. Proven track record in driving process improvements that enhance operational efficiency for senior leadership. Expertise in data analytics and employee training, with a strong emphasis on guest services and emergency preparedness initiatives. Flexible in work arrangements, including fully on-site, hybrid, or remote environments.

Overview

23
years of professional experience
4
Certification

Work History

Coldwell Banker Realty
Brookfield, WI

REALTOR®
08.2023 - Current

Job overview

  • Client and Communication Skills: Strong written, verbal, and presentation skills for effective client and stakeholder communication.
  • Market Analysis and Pricing: Skills in analyzing market data, assessing property value, and providing accurate pricing advice.
  • Real estate accounting.
  • Real Estate Law and Contracts: Knowledge of the legal aspects of buying, selling, and leasing properties, and proficiency with contracts.
  • Property Management: Experience managing and maintaining real estate properties.
  • Customer Service: Ability to provide excellent service and build long-term client relationships.
  • Negotiation: Proven ability to effectively negotiate terms, prices, and conditions in a real estate transaction.
  • Interpersonal and empathy skills: Understand client needs, build rapport, and show empathy and patience.
  • Problem-Solving and Adaptability: Ability to think critically and find solutions to challenges that arise.
  • Prioritization and Deadline Management.
  • Project Management: Managing entire transactions and processed from initial contact to close.

Milwaukee County, Zoo
Milwaukee, WI

Administrative Services Coordinator, Exec Asst
09.2019 - 10.2025

Job overview

  • Provided executive support to Deputy Zoo Director and CFO, ensuring operational efficiency.
  • Served as backup executive assistant for Executive Zoo Director, maintaining seamless operations.
  • Managed scheduling, correspondence, and documentation for senior leadership.
  • Facilitated communication between departments to enhance collaboration and information flow.
  • Coordinated meetings and events, optimizing time management for executives.
  • Prepared reports and presentations to support decision-making processes.
  • Streamlined administrative processes to improve workflow and reduce delays.
  • Assisted in budget preparation and financial tracking.
  • Developed positive relationships with internal customers through effective communication techniques.
  • HR and IMSD liaison.

Northwestern Mutual
Milwaukee, WI

HR Shared Operations Manager
08.2018 - 07.2019

Job overview

  • Directed and coordinated workflow for employee movement and HR Contact Center team members.
  • Led implementation of new Workday system to enhance operational efficiency.
  • Resolved operational challenges and escalated call center issues promptly.
  • Facilitated training and conducted quality audits to ensure team performance.

Northwestern Mutual
Milwaukee, WI

HR Shared Operations Senior Representative
07.2014 - 07.2018

Job overview

  • Promoted continuous process improvements, fostering an environment of trust and
    communication.
  • Executed metric reporting and data analytics to inform decision-making.
  • Processed transactions for job, salary, and employee movements, including
    onboarding assistance.
  • Updated internal HR web pages to enhance staff resource accessibility.

Manpower, Northwestern Mutual
Milwaukee, WI

HR Diversity and Inclusion Program Admin
09.2012 - 07.2014

Job overview

  • Supported departmental initiatives through recruitment and field engagement events.
  • Coordinated logistics for company-sponsored meetings, conventions, career fairs, and training sessions.
  • Managed summer internship program, including scheduling for C-Suite executives.
  • Executed monthly budgeting tasks, including divisional credit card reconciliation and project budget management.

HNI Risk Services
New Berlin, WI

Service Team Support Specialist II
01.2012 - 08.2012

Job overview

  • Managed invoicing and reporting processes to ensure accuracy and timeliness.
  • Ordered motor vehicle records for service teams to facilitate operational efficiency.
  • Hosted and prepared meetings for new clients to establish strong business relationships.
  • Handled cash transactions and executed daily bank tape deposits with precision.
  • Provided backup support for Receptionist duties during peak times.

Children’s Hospital of Wisconsin
Milwaukee, WI

Administrative Assistant
09.2011 - 01.2012

Job overview

  • Facilitated support to Director of trauma/transplant departments in daily operations.
  • Entered trauma team activation charges alongside physician education documentation.
  • Verified and dispatched letters to referring hospitals following patient discharge.
  • Oversaw scheduling and attendance records for department meetings.
  • Produced and distributed meeting minutes to ensure clear communication.
  • Crafted and refined PowerPoint presentations for departmental presentations.
  • Updated transplant patient database by accurately entering patient details.
  • Managed invoice processing and requests to streamline financial operations.

Elmbrook Memorial Hospital
Brookfield, WI

Project Coordinator
10.2002 - 09.2011

Job overview

  • Supported Director of Plant Operations in managing daily operations and strategic initiatives.
  • Tracked accounting and project metrics to ensure accurate financial oversight.
  • Coordinated construction projects and office relocations within hospital facilities.
  • Revised policies to enhance operational efficiency and compliance.
  • Executed purchasing processes to optimize resource allocation and vendor relationships.
  • Facilitated customer and vendor communications while serving as IT liaison.
  • Processed payroll to ensure timely employee compensation and adherence to regulations.
  • Maintained employee files and performance appraisals for organizational effectiveness.

Education

West Allis Central High School
West Allis, WI

High School Diploma
06-1989

Milwaukee Area Technical College (MATC)
Mequon, WI

Some College (No Degree) from Interior Design

Skills

  • Microsoft Office Suite Applications (Teams, Outlook, Word, Excel, OneNote, SharePoint, Office365, PowerPoint, MS Project, Access, Publisher, Visio)
  • Adobe Acrobat
  • Skype
  • Zoom
  • HRIS Systems: Ceridian/Dayforce, Willis Towers Watson benefits and case management portals, UltiPro, Success Factors (SAP), ATS, Workday
  • Contact Center Software: Client Interaction Center (CIC) and IC Business Manager
  • Switchboard consoles and ACD lines (Avaya)
  • Infor (ERP)
  • KMIT (POS)
  • Optisigns (Digital Signage)
  • Wix (Website)
  • Legistar (board report submittal and tracking system)
  • DocuSign
  • Google Workspace

Certification

  • Workday HCM Fundamentals (February 2019), Workday, Atlanta, GA
  • Workday Time Tracking (April 2019), Workday, Chicago, IL
  • WI Real Estate Salesperson License (August 2023), Wisconsin Realtors Association, Brookfield, WI
  • Quickbooks Proadvisor (2025)

References

References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Microsoft Office Suite

Google Workspace

Quickbooks

HRIS: Workday, PeopleSoft, SAP SuccessFactors

PowerBI

Many others - see skills (or ask me!)

Interests

Design

Architecture

Learning new skills

Real Estate

Travel

Event planning

Timeline

REALTOR®

Coldwell Banker Realty
08.2023 - Current

Administrative Services Coordinator, Exec Asst

Milwaukee County, Zoo
09.2019 - 10.2025

HR Shared Operations Manager

Northwestern Mutual
08.2018 - 07.2019

HR Shared Operations Senior Representative

Northwestern Mutual
07.2014 - 07.2018

HR Diversity and Inclusion Program Admin

Manpower, Northwestern Mutual
09.2012 - 07.2014

Service Team Support Specialist II

HNI Risk Services
01.2012 - 08.2012

Administrative Assistant

Children’s Hospital of Wisconsin
09.2011 - 01.2012

Project Coordinator

Elmbrook Memorial Hospital
10.2002 - 09.2011

West Allis Central High School

High School Diploma

Milwaukee Area Technical College (MATC)

Some College (No Degree) from Interior Design

Similar Profiles

CREATE PROFILE