Overview

Work History

Timeline

Hi, I’m

Jana Nelson

Fresno,CA

Overview

23

years of professional experience

Work History

IRS
Fresno

Tax Examining Technician

03.2002 - Current

Job overview

Recommended financial solutions in relation to tax implications.
Communicated with taxpayers in writing and by telephone.
Responded to taxpayer questions and helped individuals complete and file tax documentation.
Conducted call audits to assess interaction quality, accuracy and service success.
Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Kept case data and contact information up to date to expedite proceedings.
Prepared tax returns for individuals and businesses.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Developed strong communication and organizational skills through working on group projects.
Developed and maintained courteous and effective working relationships.
Worked flexible hours across night, weekend, and holiday shifts.
Applied effective time management techniques to meet tight deadlines.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Professionally negotiated and dealt with taxpayers in confrontational situations.
Learned and adapted quickly to new technology and software applications.
Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Provided professional services and support in a dynamic work environment.
Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Exercised leadership capabilities by successfully motivating and inspiring others.

Timeline

Tax Examining Technician

IRS

03.2002 - Current