Maurice Colvard
Atlanta,GA
Summary
Dynamic customer service professional with extensive experience at the IRS, adept at resolving complex inquiries and enhancing service delivery. Proven skills in data entry and active listening, consistently improving client satisfaction. Recognized for implementing effective solutions and collaborating with teams to optimize processes in high-pressure environments.
Overview
9
9
years of professional experience
Work History
CSR
IRS
11.2022 - 12.2023
- Assisted clients with inquiries, providing accurate information on tax regulations and procedures.
- Managed high volumes of incoming calls, ensuring timely resolution of taxpayer concerns.
- Utilized IRS systems to track and document customer interactions for quality assurance.
- Resolved complex issues by collaborating with internal departments to enhance service delivery.
- Worked IRS call center.
Clerk
US Census Bureau
04.2018 - 08.2020
- Processed and verified census data entries for accuracy and completeness.
- Assisted in training new staff on data collection protocols and systems.
- Managed daily workflow to ensure timely completion of assigned tasks.
- Conducted quality checks on collected data to maintain high standards of integrity.
- Supported project managers in coordinating logistics for field data collection activities.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
IT Specialist
US Census Bureau
04.2018 - 08.2020
- Implemented software solutions to enhance data collection processes and improve accuracy.
- Conducted user training sessions to increase staff proficiency in technical systems and tools.
- Developed troubleshooting protocols to streamline support for hardware and software issues.
- Collaborated with cross-functional teams to optimize IT infrastructure and ensure system reliability.
DRIVER
Dunbar Armored
07.2016 - 10.2016
- Operated armored vehicles, ensuring secure transportation of valuables across designated routes.
- Conducted pre-trip inspections, maintaining vehicle safety and compliance with regulations.
- Collaborated with team members to optimize delivery schedules and improve route efficiency.
- Monitored and documented cash handling procedures to ensure accuracy during transactions.
Driver
Golden Gate
08.2014 - 02.2015
- Ensured timely and safe delivery of goods to various locations.
- Conducted routine vehicle inspections and maintained compliance with safety regulations.
- Collaborated with dispatch to optimize delivery routes and schedules.
- Assisted in training new drivers on company policies and operational procedures.
Education
No Degree - WELDING
Atlanta Technical College
Atlanta, GA05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Working in a call center environment
- Data entry
Timeline
CSR
IRS
11.2022 - 12.2023
Clerk
US Census Bureau
04.2018 - 08.2020
IT Specialist
US Census Bureau
04.2018 - 08.2020
DRIVER
Dunbar Armored
07.2016 - 10.2016
Driver
Golden Gate
08.2014 - 02.2015
No Degree - WELDING
Atlanta Technical College