Jana Petersen
Mesa,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Liscensed Esthetician
Karma Aesthetics and Wellness
01.2025 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microneedling, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
Salon Assistant
Sitting Pretty Salon
03.2024 - 09.2024
- Responsible for greeting and checking in clients.
- Utilized Vagaro spa software for scheduling and Shopify to assemble and ship retail orders online.
- Performed weekly product inventory and product ordering for backbar and retail.
- Ensured clients were comfortable and the salon remained clean and stocked during peak hours.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Manager
Basal
07.2019 - 09.2023
- Managed all systems of the restaurant including hiring, training, scheduling, ordering, food costing, and team development.
- Reviewed product quality, coordinated daily operations, provided and trained on customer service practices.
- Facilitated goal setting with team members, communicated policies and protocols, to help further the growth of the individual and the team.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Coffee Lounge
01.2016 - 01.2018
- Facilitated front-of-house operations to ensure customer service and quality standards were met.
- Included staff training, training material development, ordering, and continued coffee education.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers.
- Opened and closed location and monitored shift changes to uphold successful business operations
Education
High School -
Valley Christian High School
Missoula, MontanaCollege of Technology -
College of Technology
Missoula, MontanaMontana Skin Academy -
Montana Skin Academy
Missoula, MontanaSkills
- Management
- Communication
- Customer Service
- Problem Solving
- Attention to Detail
- Adaptability
Certification
- Microdermabrasion
- Hydrafacial
- Barbicide
Locations
- Missoula, Montana
- Kona, Hawaii
Timeline
Liscensed Esthetician
Karma Aesthetics and Wellness
01.2025 - Current
Salon Assistant
Sitting Pretty Salon
03.2024 - 09.2024
Manager
Basal
07.2019 - 09.2023
Manager
Coffee Lounge
01.2016 - 01.2018
College of Technology -
College of Technology
Montana Skin Academy -
Montana Skin Academy
High School -
Valley Christian High School
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