Jana Rigsby
Gallatin,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Office Manger/Small Business Co-Owner
Southern Industrial Repair
10.2016 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Interacted well with customers to build connections and nurture relationships.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Handled all account receivables-payables and all weekly payroll.
Communication Officer/911 Dispatcher
Sumner County Sheriffs Office
11.2004 - 10.2016
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Medicare/Medicaid Billing Specialist
Kessler Rehab Services
10.2002 - 06.2004
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
Computer Accounting Diploma -
Branell College
Madison, TN07.1989
High School Diploma -
Gallatin Senior High School
Gallatin, TN08.1984
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Payroll Administration and Timekeeping
Timeline
Office Manger/Small Business Co-Owner
Southern Industrial Repair
10.2016 - Current
Communication Officer/911 Dispatcher
Sumner County Sheriffs Office
11.2004 - 10.2016
Medicare/Medicaid Billing Specialist
Kessler Rehab Services
10.2002 - 06.2004
Computer Accounting Diploma -
Branell College
High School Diploma -
Gallatin Senior High School