Jana Sanchez
St. Petersburg,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative
Barbizon USA
03.2022 - 10.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Caregiver
Consumer Direct Services
01.2018 - 04.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
Sales Representative
Barbizon USA
01.2013 - 09.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06.1982
Skills
- Product Promotion
- Inside and Outside Sales
- Product Merchandising and Distribution
- Customer Retention Abilities
- Problem-Solving Strengths
- Product and Service Knowledge
- Sales Expertise
- Customer Relations
- Campaign Support
- Client Development and Retention
- Territory Volume
- Consultative Selling Techniques
Languages
Spanish
Limited Working
Timeline
Sales Representative
Barbizon USA
03.2022 - 10.2023
Caregiver
Consumer Direct Services
01.2018 - 04.2019
Sales Representative
Barbizon USA
01.2013 - 09.2017
High School Diploma -
Hillsborough High School
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