Jana Schultz
Eau Claire
Summary
Dedicated sales associate with strong customer service skills, enhancing shopping experiences through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Sales Associate/Assistant Manager
Dollar Tree
Eau Claire, WI
11.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Stocked shelves with merchandise, ensuring optimal product placement for visibility.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Engaged in training sessions to learn about new products and merchandising strategies.
- Provided feedback on customer preferences to inform product assortment decisions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Store Manager
Hideaway Tobacco
Eau Claire, WI
06.2024 - 07.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff, fostering a collaborative and efficient team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, assisting in effective product placement strategies.
- Oversaw customer service standards, resolving issues to maintain high satisfaction levels.
- Conducted regular audits of store processes, identifying areas for improvement in operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
Opener
Hardees Resturamt
Eau Claire, WI
10.2023 - 06.2024
- Prepared and organized food items for efficient service during opening hours.
- Maintained cleanliness and sanitation standards in kitchen and dining areas.
- Set up equipment and ensured operational readiness for daily service.
- Assisted with inventory management, tracking stock levels, and replenishing supplies.
- Trained new staff on safety protocols and restaurant policies to enhance performance.
- Monitored food quality and presentation to meet customer satisfaction standards.
- Responded promptly to customer inquiries, enhancing overall guest experience at restaurant opening.
- Developed relationships with clients through exceptional customer service, leading to increased client retention and referral business.
Closer
Smoke Claire
Eau Claire, WI
05.2023 - 09.2023
- Closed sales by effectively addressing customer needs and objections.
- Utilized CRM software to track leads and manage customer interactions efficiently.
- Developed relationships with clients to foster loyalty and repeat business.
- Conducted product demonstrations to showcase features and benefits effectively.
- Provided training and support to new closers on effective selling strategies.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Education
GED -
Witc
Balsam Lake, WI05-2032
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
Problem-solving skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
Timeline
Sales Associate/Assistant Manager
Dollar Tree
11.2025 - Current
Store Manager
Hideaway Tobacco
06.2024 - 07.2025
Opener
Hardees Resturamt
10.2023 - 06.2024
Closer
Smoke Claire
05.2023 - 09.2023
GED -
Witc