Karla Acker
Urbana,MO
Summary
Dynamic and dedicated professional with extensive experience at Dollar General and a proven track record in customer service and cash handling. Skilled in problem-solving and teamwork, I excel at fostering customer loyalty and enhancing store operations. Committed to delivering exceptional care and support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Associate/Assistant Manager
Dollar General
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Certified Nursing Assistant
Advantage Home Health Care Inc
10.2023 - 07.2024
- Managed scheduling tasks efficiently while simultaneously balancing multiple responsibilities within a fast-paced healthcare setting.
- Consistently maintained a clean, organized living environment for patients to promote comfort and reduce stress levels.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Improved patient well-being by providing compassionate and attentive care in accordance with individual needs.
Certified Nursing Assistant
Colonial Springs Healthcare Center
11.2022 - 07.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
Regional Hospice
08.2022 - 10.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Certified Nursing Assistant
Hermitage Nursing & Rehab
10.2020 - 07.2022
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Service Representative
Circle K Gas Station
03.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Pine Ridge High School
Deltona, FL06-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Retail store operations
Timeline
Sales Associate/Assistant Manager
Dollar General
05.2024 - Current
Certified Nursing Assistant
Advantage Home Health Care Inc
10.2023 - 07.2024
Certified Nursing Assistant
Colonial Springs Healthcare Center
11.2022 - 07.2023
Certified Nursing Assistant
Regional Hospice
08.2022 - 10.2022
Certified Nursing Assistant
Hermitage Nursing & Rehab
10.2020 - 07.2022
Customer Service Representative
Circle K Gas Station
03.2019 - 08.2020
High School Diploma
Pine Ridge High School
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