William Council
Blacks Tire And Auto Service
WALTERBORO,SC
37
years of professional experience
Dedicated sales professional with a strong background in customer service, sales techniques, and relationship building. Proven ability to enhance customer satisfaction and drive repeat business through effective communication and problem-solving.
Work History
Sales Associate/Assistant Manager
3 Years- Provided expert recommendations to customers for suitable tire and auto service options to enhance vehicle performance.
- Maintained inventory accuracy through regular stock checks and system updates.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided knowledgeable recommendations on products and services to enhance customer satisfaction.
- Educated customers on vehicle maintenance best practices to promote long-term service relationships.
- Trained new associates on operational procedures and customer service standards for seamless integration into the team.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate/Service Manager
7 Years 10 Months- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Demonstrated product knowledge, effectively promoting tire features and benefits to customers.
- Trained new associates on sales techniques and company policies to ensure consistent performance.
- Streamlined checkout processes, reducing wait times and improving overall shopping experience.
- Led initiatives to enhance store displays, increasing visibility of promotions and driving customer engagement.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
7 Months- Assisted customers with product selection and troubleshooting automotive issues.
- Maintained accurate inventory levels through regular stock audits and replenishment processes.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new associates on sales techniques, product knowledge, and store policies.
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Service Manager
4 Years- Oversaw daily operations, ensuring efficiency and high-quality service delivery to customers.
- Managed team performance, fostering collaboration and skill development among staff members.
- Implemented process improvements, enhancing workflow efficiency and reducing turnaround times.
- Developed training programs for new hires, focusing on operational procedures and customer service excellence.
- Analyzed customer feedback to identify service gaps, leading to strategic enhancements in offerings.
- Coordinated inventory management, optimizing stock levels to meet customer demand without overstocking.
- Cultivated relationships with suppliers, negotiating favorable terms to improve cost-effectiveness of services provided.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
Store Manager
13 Years 9 Months- Oversaw daily operations and ensured adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed strategic sales initiatives that increased overall store profitability.
- Implemented process improvements that streamlined workflow efficiency and reduced operational costs.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Store Manager
5 Years 1 Month- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Analyzed sales data to identify trends, informing inventory management decisions and promotional strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw daily operations and ensured adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
No Degree - Engineering Mechanics
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
Complex Problem-solving
POS system operation
Upselling
Professional demeanor
Retail store operations
Guest relations
Sales training
Payment processing
Inventory tracking
Inventory control
Policy and procedure adherence
Merchandise display
Order processing
Point of sale operation
Sales trends
Timeline
Sales Associate/Assistant Manager
Blacks Tire And Auto Service
09.2023 - 09.2026Read More
Sales Associate/Service Manager
Mason Tire
11.2015 - 09.2023Read More
Sales Associate
AutoZone
11.2015 - 06.2016Read More
Service Manager
Mason Tire
02.2010 - 02.2014Read More
Store Manager
Midas Muffler
03.1995 - 12.2008Read More
Store Manager
Goodyear Auto Service Center
02.1990 - 03.1995Read More
University of Virginia
No Degree from Engineering Mechanics
Read More