Jana Stoyanoff
Charleston,SC
Summary
Seasoned professional with over 25 years of experience in Fintech, healthcare, and various vertical industries. Skilled in developing strong strategic relationships with C-Level executives, navigating complex solutions aligned with customer success criteria, and serving as a trusted advisor. Seeking a challenging role where I can leverage my expertise to drive business growth and enhance customer satisfaction in the contact center and customer facing interactions.
Overview
30
30
years of professional experience
Work History
Global Strategic Account Executive
Sprinklr
01.2024 - Current
- Manage largest strategic Fintech accounts, expanding into new solutions
- Generative AI/ML, CCaaS, Transcription, IVA, Analytics
- Drive growth and retention strategies, aligning solutions with customer needs.
Global Account Director – Bank of America
NICE Systems
01.2018 - 01.2024
- Managed key strategic accounts, increasing ARR and fostering strong relationships exceeding $60M in new revenue
- Aligned solutions with business challenges, driving impactful outcomes
- Generative AI, ML, CCaaS, Transcription, Agent Guidance, Analytics
Regional Enterprise Manager
DELL EMC
01.2015 - 01.2017
- Resolved complex problems affecting upper management and business initiatives
- Drove revenue growth exceeding $10M through tailored sales approaches.
Enterprise Sales Manager
Ivanti
01.2012 - 01.2015
- Led consultative SaaS software sales, securing multimillion-dollar deals
- Fostered long-term partnerships with clients, ensuring mutual success.
Enterprise Sales Manager
Cisco
01.2008 - 01.2011
- Provided consultative sales leadership across multiple verticals and enterprise accounts
- Achieved sales targets by aligning solutions with client needs and business objectives.
VP of Sales
Data-tel Communication
Columbus, OH
02.1994 - 07.2007
- Developed and implemented sales strategies to increase market share.
- Created and executed plans for customer acquisition, retention and growth.
- Developed pricing models that maximized revenue while maintaining competitive advantage in the marketplace.
Education
High School Diploma -
Groveport Madison High School
Groveport, OHSkills
- Strategic relationships
- Customer success
- Contact center
- Customer facing interactions
- Generative AI/ML
- CCaaS
- Transcription
- IVA
- Analytics
- Growth and retention strategies
- Business challenges
- Agent guidance
- Revenue growth
- Tailored sales approaches
- SaaS software sales
- Consultative sales leadership
- Sales targets
- Client needs
- Business objectives
- Value-based selling
Personal Information
Strategic High-End Executive
Commitment to Excellence
Innovative Thinker
Experience in High-Stakes Environments
Data-Driven Decision Making
Agile and Adaptive Leader
Customer-Centric Approach
Market Penetration and Business Expansion
Collaborative Team Player
Timeline
Global Strategic Account Executive
Sprinklr
01.2024 - Current
Global Account Director – Bank of America
NICE Systems
01.2018 - 01.2024
Regional Enterprise Manager
DELL EMC
01.2015 - 01.2017
Enterprise Sales Manager
Ivanti
01.2012 - 01.2015
Enterprise Sales Manager
Cisco
01.2008 - 01.2011
VP of Sales
Data-tel Communication
02.1994 - 07.2007
High School Diploma -
Groveport Madison High School