JANAE BROWN
PROVIDENCE,RI
Summary
Dynamic professional with a proven track record at HIGHBAR PHYSICAL THERAPY, adept in Office Management and Staff Development & Training. Spearheaded aquatic therapy expansion, enhancing patient care efficiency. Excelled in utilizing Microsoft Suite for data-driven decision-making, achieving a 35% productivity increase. Skilled in client relations, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Aquatic Therapy Coordinator | Patient Care Coordinator
HIGHBAR PHYSICAL THERAPY
Pawtucket, RI
04.2024 - Current
- Coordinated and scheduled aquatic therapy sessions, ensuring optimal patient flow and efficient utilization of pools.
- Generated and analyzed weekly and monthly reports to track revenue and monitor physical therapy plans of care.
- Managed patient records, including therapy progress notes and treatment plans, ensuring compliance with HIPAA regulations.
- Assisted in project management for the regional expansion of aquatic therapy programs by contributing to site selection and resource allocation for seamless implementation and scalability.
- Supported the management of timelines and budgets to successfully expand services while maintaining high-quality care.
Unit Clerk | Secretary
WEST VIEW NURSING HOME AND REHABILITATION CENTER
West Warwick, RI
02.2022 - 12.2022
- Organized patient charts, scheduled appointments, and coordinated diagnostic tests.
- Provided training programs for employees to build expertise, which led to a 35% boost in productivity.
- Efficiently managed administrative tasks for a long-term care nursing unit, enhancing patient care and staff support.
- Conducted daily research to identify potential gaps and issues, applying solutions for patient documentation and care.
- Supported the development and delivery of role-specific training materials to internal teams.
Branch Administrator
ADAPTHEALTH (FORMERLY – COMMUNITY SURGICAL SUPPLY)
Warwick, RI
05.2021 - 09.2021
- Designed inventory plans and utilized maximum floor area, leading to an 11% increase in inventory capacity.
- Assisted in managing and training support staff in operational and scheduling duties.
- Maintained patient relationships to ensure timely and efficient home health care services.
- Provided oversight of branch operations, ensuring seamless delivery of home health care services.
Respiratory Scheduling Coordinator
ADAPTHEALTH (FORMERLY – COMMUNITY SURGICAL SUPPLY)
Warwick, RI
04.2019 - 03.2020
- Contributed to a 30% weekly increase in scheduled appointments.
- Streamlined patient appointment scheduling for accelerated and efficient delivery of home health care services.
- Assisted the respiratory information hub in managing patient charts, and providing equipment and script information.
Mass Transit Coordinator | Assistant Transportation Coordinator | Customer Service Representative
MODIVCARE SOLUTIONS (FORMERLY – LOGISTICARE SOLUTIONS)
Cranston, RI
09.2017 - 09.2018
- Managed the daily transit data system for annual reporting.
- Improved patient appointment attendance rates and decreased transport wait times by 40%.
- Facilitated patient transportation needs by coordinating with transportation carriers and care facilities to ensure prompt, safe, and cost-effective service.
Education
Bachelor of Science - Business Management
Rhode Island College
Providence, RI05.2025
Skills
- Office Management
- Client Relations and Negotiations
- Staff Development & Training
- Documentation Preparation
- Report generation
- Customer Service
- Microsoft Suite (Excel, PowerPoint, Word)
- Data Management
- Knowledge Base Development
- Hosting Virtual/In-Person Training Events
- Inventory Control
- E-Learning Tools
- Training Material Development
- Project Management
- Stakeholder Coordination
Timeline
Aquatic Therapy Coordinator | Patient Care Coordinator
HIGHBAR PHYSICAL THERAPY
04.2024 - Current
Unit Clerk | Secretary
WEST VIEW NURSING HOME AND REHABILITATION CENTER
02.2022 - 12.2022
Branch Administrator
ADAPTHEALTH (FORMERLY – COMMUNITY SURGICAL SUPPLY)
05.2021 - 09.2021
Respiratory Scheduling Coordinator
ADAPTHEALTH (FORMERLY – COMMUNITY SURGICAL SUPPLY)
04.2019 - 03.2020
Mass Transit Coordinator | Assistant Transportation Coordinator | Customer Service Representative
MODIVCARE SOLUTIONS (FORMERLY – LOGISTICARE SOLUTIONS)
09.2017 - 09.2018
Bachelor of Science - Business Management
Rhode Island College
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