Janae Cambra
San Jose,CA
Summary
Motivated and team-oriented professional with strong communication and leadership skills. Experienced in customer service, sales, and team management, with a passion for fostering collaboration and driving performance. Currently studying Communications, with a goal of pursuing a career in Human Resources, Marketing, or Talent Acquisition. Adept at building relationships, coaching teams, and leveraging strategic communication to achieve business goals. Skilled in analyzing key performance indicators (KPIs) and implementing solutions to enhance productivity and engagement. Committed to creating positive workplace cultures and driving organizational success through effective communication and people-focused strategies.
Overview
7
7
years of professional experience
Work History
Sales Lead
Garage Clothing Store
Milpitas, CA
01.2025 - Current
- Drove sales performance by effectively communicating store goals and key performance indicators (KPIs) to the team.
- Provided real-time coaching and feedback to associates to improve customer engagement, sales techniques, and product knowledge.
- Led daily team huddles to discuss sales targets, promotional strategies, and individual performance metrics.
- Fostered a customer-centric culture by training staff on active listening, upselling, and personalized service strategies.
Sales Specialist- Seasonal
Apple
Santa Clara, CA
08.2024 - 01.2025
- Delivered personalized customer experiences by assessing needs and recommending Apple products, services, and accessories.
- Maintained deep knowledge of Apple’s ecosystem, guiding customers through features, functionality, and seamless product integration.
- Engaged in consultative sales to educate customers on AppleCare, financing options, and trade-in programs.
- Worked collaboratively with team members to meet and exceed store sales goals and key performance indicators (KPIs)
Shift Supervisor
Starbucks
Santa Clara , CA
12.2017 - 08.2022
- Led and motivated a team of baristas to ensure high-quality customer service and efficient store operations.
- Managed daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Trained new employees on company standards, customer service, and beverage preparation to maintain consistency and quality.
- Provided exceptional customer service by addressing concerns, resolving complaints, and fostering a welcoming environment.
Education
Bachelor of Arts - Communications
California State East Bay
Hayward, CA05-2026
Associate of Arts - Communications
Foothill College
Los Altos, CA03-2025
Skills
- Effective communication
- Customer service
- Team building
Timeline
Sales Lead
Garage Clothing Store
01.2025 - Current
Sales Specialist- Seasonal
Apple
08.2024 - 01.2025
Shift Supervisor
Starbucks
12.2017 - 08.2022
Bachelor of Arts - Communications
California State East Bay
Associate of Arts - Communications
Foothill College
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