JANAE CHAMBERS
Saint Louis,MO
Summary
A highly motivated individual with over a decade of customer service experience and healthcare. Currently seeking an entry-level position in a reputable company where personal skills can be displayed, gain further knowledge and advance into leadership roles.
Overview
10
10
years of professional experience
Work History
Texas Tollway Debt Collector
The CMI Group
07.2021 - 07.2022
- Delivered exceptional customer service on collection calls. while achieving performance goals. Maintained high volume of calls. Collected on delinquent accounts to reduce overdue balances. Used scripted conversation prompts to convey current account information and obtain payments. Documented customer payment interactions and account statuses for future reference.
Clinical Service Representative
Barnes Primary Clinic
07.2018 - 12.2020
- As a Clinical Service Representative I assist patients with check-in and check-out procedures, scheduling appointments for patients, answer all general inquires, and data entry.
Provider Resolution Specialist
United Healthcare Group
08.2017 - 07.2018
- As a Provider Resolution Specialist I assisted providers daily with insurance plan education, assisting with completing prior authorizations, reviewing prior authorizations and reading results, and data entry.
Resolution Specialist
Convergys, AT&T
12.2016 - 08.2017
- As a Resolution Specialist I assisted customers daily finding resolutions to keep them for disconnecting their services, searching for promotions that are customer specific, adding and removing services, answering general inquires, processed payments, and data entry.
Customer Service Rep
Dillards Department Store
11.2014 - 07.2016
- As a Customer Service Representative I assisted customers with general product inquires, processed transactions using a POS system, cash handling, returned items, morning and evening deposits, opening and closing announcement,cross-sell/up-sell credit cards and services, and light cleaning when necessary.
Guest Request Agent
HYATT Hotel
03.2014 - 05.2015
- As a Guest Request Agent/Housekeeper I assisted guest with general inquires, delivered necessary items to rooms when requested, laundry, data entry, and ensuring all safety regulations were followed.
Cashier
Rallys Fast Food Resturant
11.2012 - 04.2014
- As a Cashier I assisted customers with general product inquiries, processed payments using a POS system, cash handling, data entry, cross-sell/up-sell menu items, stocking inventory, ensuring all food and safety guidelines were followed, and sanitizing work area daily.
Education
High School Diploma -
Lift For Life Academy
05.2013
Skills
- Customer Service
- Food Preparation
- Sales
- Cross-sell/Up-sell
- Communication Skills
- Interpersonal Skills
- Multi-Task
- Microsoft Office
- Computer Literacy
- Attention to Detail
- Product Knowledge
- Compassion
- Pharmacy
- Leadership
- Conceptual Skills
- Insurance Verification/Billing
- Time Management
- Active Listening
- Problem-Solving
Timeline
Texas Tollway Debt Collector
The CMI Group
07.2021 - 07.2022
Clinical Service Representative
Barnes Primary Clinic
07.2018 - 12.2020
Provider Resolution Specialist
United Healthcare Group
08.2017 - 07.2018
Resolution Specialist
Convergys, AT&T
12.2016 - 08.2017
Customer Service Rep
Dillards Department Store
11.2014 - 07.2016
Guest Request Agent
HYATT Hotel
03.2014 - 05.2015
Cashier
Rallys Fast Food Resturant
11.2012 - 04.2014
High School Diploma -
Lift For Life Academy
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