Janae Colston
Buffalo,NY
Summary
Analytical and detail-oriented financial services professional with experience in banking operations, documentation review, and regulatory compliance. Currently working at M&T Bank, supporting accurate record management, internal policy adherence, and operational quality standards. Skilled in identifying discrepancies, analyzing data, and improving documentation processes to ensure compliance and reporting accuracy. Known for strong attention to detail, critical thinking, and the ability to communicate findings that support risk management and operational efficiency.
Overview
5
5
years of professional experience
Work History
Growth Sales Banker
M&T Bank
Buffalo, NY
01.2025 - Current
- Assisted clients in identifying banking products that meet financial needs.
- Processed account openings, loan applications, and deposits efficiently.
- Educated customers on digital banking tools and services for enhanced user experience.
- Collaborated with team members to streamline customer service workflows.
- Review customer documentation and banking records for compliance
- Maintain accurate internal documentation and reports
- Identify discrepancies and escalate issues when necessary
Licesned Insurance Professional
GEICO, Government Employees Insurance
Getzville, NY
01.2023 - 12.2024
- Reviewed policy documentation and customer information to ensure accuracy and compliance with insurance regulations
- Maintained detailed records of policy changes, transactions, and documentation updates
- Identified discrepancies within policies and corrected errors to maintain accurate account information
- Utilized internal databases and documentation systems to track customer records and activity
- Demonstrated strong analytical and communication skills while resolving complex policy issues
Assistant Manager
Delta Sonic Car Wash Systems
Buffalo, NY
07.2021 - 06.2023
- Assisted in managing daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored team members on service techniques and operational procedures.
- Implemented process improvements that enhanced service delivery and reduced wait times.
- Coordinated staff schedules to optimize resource allocation during peak hours.
Education
Associate of Science - Information Technology
Bryant & Stratton College
NY05-2026
Skills
- Compliance Monitoring
- Internal Auditing
- Documentation Review
- Regulatory Compliance
- Data Analysis
- Process Improvement
- Microsoft Excel
- Risk & Control Awareness
- Teamwork and collaboration
- Goal oriented
Timeline
Growth Sales Banker
M&T Bank
01.2025 - Current
Licesned Insurance Professional
GEICO, Government Employees Insurance
01.2023 - 12.2024
Assistant Manager
Delta Sonic Car Wash Systems
07.2021 - 06.2023
Associate of Science - Information Technology
Bryant & Stratton College