YOSSELYN ADORNO
NEW YORK,NY
Summary
High-energy and results-driven professional with over 10 years of customer service experience. Bilingual with a strong background in branch operations. Expertise lies in streamlining processes and enhancing efficiency for optimal results. Strong focus on team collaboration, flexible and reliable in meeting changing needs. Skills in operations management, customer service, and team leadership to optimize workflows and drive success.
Overview
5
5
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
07.2025 - Current
- Guided clients through banking products, enhancing financial literacy and product understanding.
- Developed customized financial solutions to meet diverse client needs and goals.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Branch Operations Coordinator
Wells Fargo
01.2024 - 07.2025
- Completing operational activities while minimizing risks under established policies.
- Support the Branch manager in operational tasks and scheduling.
- Resolve issues related to daily operations of the teller line, under direction of regional banking management.
- Support customers and employees in resolving or escalating concerns or complaints.
- Motivate a diverse team to achieve full potential and meet established business goals.
Concierge Banker
Citibank
10.2020 - 12.2023
- Duties include serving as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
- Perform efficient and accurate banking transactions including, but not only managing cash supply for the branch.
- Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY06-2021
Associate of Arts - Criminal Justice
Borough of Manhattan Community College
New York, NY06-2018
Skills
- Office administration
- Compliance monitoring
- Regulatory compliance
- Business development
- Client relationship management
- Excellent time management skills
- Relationship building and management
- Adaptability and flexibility
Timeline
Associate Personal Banker
Wells Fargo
07.2025 - Current
Branch Operations Coordinator
Wells Fargo
01.2024 - 07.2025
Concierge Banker
Citibank
10.2020 - 12.2023
Associate of Arts - Criminal Justice
Borough of Manhattan Community College
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice