Janae Jackson
Summary
Cumberland University MBA, backed with proven success and experience planning, developing, and implementing business development initiatives aimed to sustain long-term growth. Exceptional leader and strategic decision-maker with strong communication skills. Assertive and enthusiastic with extensive knowledge of process optimization and an unsuppressed worth ethic.
Overview
8
8
years of professional experience
Work History
ANALYST- DOMESTIC PRICING
Delta Air Lines
03.2022 - Current
- Implement price optimization techniques to determine optimal prices based on the elasticity of demand and the positioning of competitors
- Manage research on industry trends, competitive marketplaces, and customer needs to guide strategic decisions
- Analyze customer data and identified trends to improve pricing accuracy and market competitiveness
- Assess cost analysis to optimize pricing strategies for operational changes
- Identify opportunities for margin improvement through price change initiatives.
- Supports budgeting processes by providing accurate forecasts and timely variance analyses.
- Collaborates with cross-functional teams to identify opportunities for process improvement and increased efficiency.
CHARTER PROJECT LEAD - CATERING MANAGER
Delta Air Lines
10.2020 - 08.2021
- Strengthened the operation with catering professional sports teams, military, and corporate business.
- Developed over 400 travel menus within customer catering budget and provided updates to client regularly
- Reviewed menu options with clients and made dietary substitutions as necessary.
- Tracked catering expenses and prepared related reports as requested.
- Negotiated directly with suppliers and contractors involved with specific needs for our customers to ensure the customer never exceed budget without compromising the success of their travel.
- Collaborated with airline flight kitchens around the world to confirm travel menus for our customers to guarantee compliance with transporting catering needs with respect to food safety.
- Contributed to the development of company-wide project management strategies, resulting in more streamlined processes and increased productivity.
- Managed change requests effectively by evaluating impacts on scope, timeline, or budget before approving them in a timely manner to avoid delays or escalations in costs.
- Coordinated with Delta Charter Operations group, Charter Coordinators, Onboard Services Regional Mangers, Catering Contractors, and outside vendors to ensure a safe, reliable operation expectations were exceeded.
INFLIGHT SERVICE HOSPITALITY SUPPORT TEAM MEMBER
Delta Air Lines
04.2020 - 10.2020
- Spearheaded the operation with assembling snack, water, provisioning, and supply drawers, as well as packing out carts
- Coordinated with leaders to ensure production flow is met and flights are catered on-time
- Agile in assisting with packing over 4 million snack bags supporting over 38,000 ATL departures during the pandemic
- Improved a 73.4% reduction in Missing Items Rate compared to this time last year.
SERVICE-LEAD FLIGHT ATTENDANT
Inflight, V.I. P Charters, Delta Air Lines
04.2017 - 04.2020
- Lead a team of 5 attendants to ensure adherence to FAA and company regulations, while trained in emergency situations helping to diffuse high-level situations from escalating to emergency levels.
- Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Evaluated crew performance during flights, providing constructive feedback for continuous improvement.
MBA INTERN - Business Consulting, MBA CO-OP
Ankura
10.2017 - 05.2018
- Led an international team of 10 to develop a comprehensive marketing strategy to directly attract new franchise owners and increase the number of stores by 10%
- Provided a standardized operation plan that would decrease labor costs by 5% and optimize the use of technology
- Created marketing events and strategies for a public speaking enhancement organization (Toast Masters International)
- Participated in strategic planning sessions by providing valuable insights on current industry trends and best practices.
- Honored inductee into the Executive Leadership Circle.
ACCOUNT EXECUTIVE-BRANCH LEAD
Enterprise-Rent-A-Car
05.2016 - 04.2017
- Managed a budget of over $100,000 accounting for risk mitigation and strategic efforts that lead to the elimination of negative threats and a 10% increase of effective cost savings
- Maintained and prepared accurate daily and periodic customer and vehicle reporting documentation
- Led a team of 10 sales associates through customer service training for which our store was recognized as the region's highest customer satisfaction ranking
- Developed and mentored team members.
Education
MASTER OF BUSINESS ADMINISTRATION - BUSINESS DEVELOPMENT AND MARKETING
Cumberland University
Lebanon, TN05.2018
BACHELOR OF ARTS - COMMUNICATIONS, GENERAL ENGINEERING SCIENCE
The Ohio State University
Columbus, OH05.2016
Skills
- Advanced in Problem Solving, Time Management, Team leadership, Organized, Detail-Oriented, Creative
- Advanced in Microsoft Word, PowerPoint, Excel, Outlook & Event Booking database
- Exceptional verbal and written communicator; strong interpersonal, and coordination skills
- Budgeting Planning, Relationship building and Management
- Intermediate experience with Microsoft Access, SAS, AutoCAD, C, & Photoshop
- Team Collaboration and Leadership
- Idea Development and Brainstorming
Leadership Experience
- Columbus Collegiate Academy, Columbus, OH, Created a non-profit cheerleading and mentoring program for youth girls in 6th-8th grade., Researched and developed a proposal to receive full funding for uniforms, equipment, and other expenses from local business., Managed and trained a team of over 30 Ohio State University Students to produce seminars, outing events and community service for the program that positively impacted the youth girls.
- Wieland Park Elementary School, Columbus, OH, Originated a proposal to implement a student enrichment/mentor program to help low performing students., Utilized college students to enhance the educational experience of the elementary students in a free after school program., Increased students school grades by 40% improving student's overall behavior performance in classrooms.
Timeline
ANALYST- DOMESTIC PRICING
Delta Air Lines
03.2022 - Current
CHARTER PROJECT LEAD - CATERING MANAGER
Delta Air Lines
10.2020 - 08.2021
INFLIGHT SERVICE HOSPITALITY SUPPORT TEAM MEMBER
Delta Air Lines
04.2020 - 10.2020
MBA INTERN - Business Consulting, MBA CO-OP
Ankura
10.2017 - 05.2018
SERVICE-LEAD FLIGHT ATTENDANT
Inflight, V.I. P Charters, Delta Air Lines
04.2017 - 04.2020
ACCOUNT EXECUTIVE-BRANCH LEAD
Enterprise-Rent-A-Car
05.2016 - 04.2017
MASTER OF BUSINESS ADMINISTRATION - BUSINESS DEVELOPMENT AND MARKETING
Cumberland University
BACHELOR OF ARTS - COMMUNICATIONS, GENERAL ENGINEERING SCIENCE
The Ohio State University