Ja'Nae James
Belle Glade,FL
Summary
Dynamic professional with extensive experience in customer service and operational management at Family Dollar. Proven problem-solver skilled in enhancing customer experience and training staff. Successfully implemented inventory management procedures, reducing shrinkage and optimizing stock accuracy. Committed to delivering exceptional service and fostering team performance in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Belle Glade, FL
06.2023 - 12.2025
- Supervised daily operations, ensuring high standards of customer service and store presentation.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management procedures, improving stock accuracy and reducing shrinkage.
Hotel Front Desk Clerk
Sea Spray Resort
Riviera Beach, FL
08.2018 - 10.2019
- Managed guest check-in and check-out processes, ensuring seamless arrivals and departures.
- Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management system.
Assistant Manager
Family Dollar
West Palm Beach, FL
11.2012 - 12.2016
- Supervised daily operations and ensured adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Managed inventory control processes, minimizing stock discrepancies and optimizing replenishment schedules.
Receptionist
Families First Inc
West Palm Beach, FL
06.2009 - 08.2011
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Handled incoming calls and inquiries, providing accurate information to clients and visitors.
- Coordinated communication between staff and families, enhancing service delivery and support.
Education
High School Diploma -
Park Vista Community High School
Lake Worth, FL05-2009
Skills
- Problem-solving
- Customer service
- Customer experience
Timeline
Assistant Store Manager
Family Dollar
06.2023 - 12.2025
Hotel Front Desk Clerk
Sea Spray Resort
08.2018 - 10.2019
Assistant Manager
Family Dollar
11.2012 - 12.2016
Receptionist
Families First Inc
06.2009 - 08.2011
High School Diploma -
Park Vista Community High School