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Dedicated and detail-oriented Behavioral Health Associate with over 10 years of experience in the healthcare field, specializing in patient customer service and coordination. Proven expertise in advanced medical scheduling, insurance verification, and complex case management, complemented by a strong ability to build rapport with patients through virtual channels. Demonstrated success in managing high-volume administrative workflows using CRM and telephony systems, along with a solid background in front office operations as an administrative assistant. Eager to leverage empathetic communication skills and problem-solving abilities in a remote position that prioritizes exceptional patient care.

Compassionate Behavioral Health Technician with experience at Project Hope, skilled in crisis intervention and patient monitoring. Demonstrated resilience in challenging situations, effectively de-escalating crises and enhancing patient safety. Proven ability to foster teamwork and implement therapeutic activities that promote self-awareness and coping skills.

Experienced, hard-working, and compassionate veteran who excels in communication. Kindness and truth are how I communicate, and they have proven to be effective both in the mental health and substance abuse communities. I am a task-oriented, client-focused individual with a passion for delivering exceptional services, strong interpersonal skills, and using my strengths to effectively encourage my team and our clients. Client satisfaction and working hard with gratitude are the places where I am comfortable and thrive.

Behavioral Health Referral Specialist with extensive experience at Pediatric Associates Inc., specializing in patient intake and conflict resolution. Demonstrated success in managing referral processes and improving patient satisfaction through effective communication. Proficient in data entry and appointment scheduling, contributing to streamlined operations and enhanced healthcare experiences.

Janae James

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Behavioral Health Associate

Mental Health Associate

Mental Health Technician

Administrative Assistant/ Receptionist

Paraeducator, Special Education

Education

Medical Assisting Program Certificate -

Bachelor of Arts - Organizational Leadership

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Paraeducator, Special Education

Behavioral Health Associate

Mental Health Associate

Mental Health Technician

Administrative Assistant/ Receptionist

Medical Assisting Program Certificate -

Bachelor of Arts - Organizational Leadership

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